Best experience ever!!! I discovered Towne & Country while searching for an avian specialist for my Umbrella Cockatoo. As all exotics owners know, finding a competent and caring exotics specialist is very difficult to do. From the wing, beak and nail visit, to a comprehensive medical examination with detailed discussions about environment, nutrition and behavioral issues, Dr. Katherine O'Connor has worked with me to turn my bird from a screaming banshee into a loving and quiet member of our family. In addition to my Cockatoo, I now trust Dr. O'Connor and the staff of Towne & Country with the care of both my dogs and my cat. I would like to extend my sincere and heartfelt thanks to the doctors and support staff at Towne & Country!

My pot-belly pig was 11.5 years old, when I took her for check-up, memorial day 2007. after 5 x-rays, I was advised to put her down. They had a pet pot-belly who had similar symptoms, they had just put down, also born in 1995. I felt my piggy had some time left, and went to Salem vet, where I was told she may just be constipated. It turned out to be a blockage, but no operation was ever performed. This Thanksgiving, Nov 2014, will be our 20th together. But the most disgusting aspect of this vet, was that when I requested those 5 x-rays, only 4 were sent...and the one I distinctly recall...was the one showing the blockage in her bowels. The misdiagnosis I can stomach, but pulling the 1 x-ray that showed her problem is unconscionable. Salem vet on 6 mile... real professionals!

I will never return here. One of my dogs received a third degree thermal burn from a procedure they performed. A week after the procedure, they failed to accurately diagnose the issue, telling me she had cut herself outside. A year prior to this incident,they told me to crate rest my other dog for a back issue for 2 days, when in reality he needed minimum 21 days of crate rest. Do your homework and go somewhere else! They have no clue what they're doing. You rarely see the same doctor twice. Front desk staff couldn't care less that you are - expect to wait. Techs and doctors are judgmental and cold.

I would not recommend this vet. After an incident where I needed some help, the clinic seemed more concerned over charging every last possible penny out of me. Rather than looking out for the care of the animal, I had to fight with them just to let me come in and have them give my dog medicine. Over the phone they tried telling me just for them to administer a pill which takes 2 seconds, I would be charged $75 emergency fee, the full cost of a visit, and the cost of the pill. I told them how dumb this was, all that needed to be done was to put a pill in his mouth. No checkup, no exam, nothing just 1 pill. For this pill, they made me wait 45 minutes.

I was informed of a very old and very sick dog in our community. The owners could not afford to have the dog euthanized so I went with the owner and paid approx. $115.00 to have the dog euthanized so as to end his suffering. When I called Town & Country Animal Hospital they told me that the charge would be $84.00. Upon my arrival, I was told it would be $115.00. The poor VERY large dog was in my vehicle. I had no choice but to pay the $115.00 so as to end the dogs suffering. I went back Town & Country and politely explained the situation to the woman at the front desk and suggested that they refund me the difference. She said that because the dog had never been seen at their office I had to pay the higher charge, and that the person who quoted me the price on the phone had made an error. Had I been quoted the higher price, I would have taken the dog to my vet and paid only $83.00. This was not my error, but their employees error. I left my phone# and name and was told that the owner of Town & Country would call me. That never happened. Very poor business practices. I should mention that the dog was put to sleep in the back of my car by their vet. The dog never even entered the building, nor will I ever again.