I wrote a bad review for this animal hospital a couple months back, I would like to amend that to say that the people who work here are really fantastic, I found out that my dog had cancer. The staff was amazing and the veterinarian Dr. Hiltin was kind and caring, I will only be going to this hospital in the future. They are truly amazing people who actually care about animals. This is an amazing animal hospital.

I wish I could rate them negative five stars. Every year I tell myself this will be the last time we use them. Today was the last straw. We have been with them before they got the new office. Since they got the new building prices have been steadily increasing and customer service has been progressively getting worse a...nd worse. The whole staff has such a condescending attitude when they speak to you, yet smiling the entire time. Exam fees used to be around $30, they are now almost $45. One of my dogs was seen last month for his annual check. When trying to get him licensed the animal control told me his records showed he was not fixed. He has been for almost 5 years now, but the surgery was done else where because of Gibraltar's high prices. They said they could not change the records because it was not done there. Every year I had payed these exam fees they never noted when he had testicles or when they where gone? In the end they charged me $45 to do exactly what they had done a month prior. Also they never changed the paper work I have to find the office who did the surgery. The only reason we have stayed this long is the boarding facility. I now work with a girl who used to work for them come to find out when you drop them off with beds and blankets they are removed from the pen as soon as you leave. So the staff doesn't have to wash them if there is a mess. I have an 11 year old great dane mix that doesn't need to be on hard concert floors all day and night. They had also tried telling me using 1800 pet meds for our heartworm was illegal, and I should use their over priced pharmacy. The building is nice and well kept, but the positive attributes end there.

Gibraltar's staff and facilities are by far the best I've ever experienced. My wait time to see the doctor is always minimal, and I love that they go over the procedures and cost before moving forward. I have been to several vets in the area, and Gibraltar is by far the best.

Agreed with the individual above ! I have seen these workers outside of the business area and they are disrespectful and hate to say it ... trashy. I cannot believe the way they are, it makes me question their ability to care for my adored pets. I agree that this does affect the way your business is viewed, these workers need to realize that even though it may not seem like it their actions out of the hospital completely mirror your business. I didn't want to be the first one to post a bad review because I'm not one to judge, but the person above opened that can of worms for me, and this needs to be looked at more carefully because seeing these workers out of work behaving the way they do is without a doubt a reflection of your hospital. . . it makes the customers wonder what type of people are REALLY handling and caring for our animals. I'm glad this was said because I have been waiting to say it as well.

Although I love this hospital very much, I am disappointed with the staff. The workers are young, which that does not bother me but they are careless and talk about going out and drinking and all that. What about our pets? Please take time to reevaluate your staff. Their behavior does reflect this business.