Dropped my 2 cats off at 1030 on Sunday 4/7/2013. They said that the cats would be sedated (as they were bad kitties last time), and would be available to pick up at 1630. Though, I did not want to go this route, I relented, and dropped them off. At 1625, I decided to drive up to PetSmart to see whether or not they were ready. I waited about 15 minutes, to see the vet. She said that they were sedated, and shouldn't eat until 2000, and should be in a place that elevated their body temperature, as the medication can drop their internal temperature. I got home, and opened the first cat carrier, and my poor girl stumbled out. She was scared, and tried to run, but her equilibrium was off, and kept falling to her left. She was headed toward the basement, but couldn't navigate the kitchen tile, she was flailing her tiny little legs. I grabbed her (much to the chagrin of my fingers and hands) and put her in a spare bedroom. The poor thing couldn't even sit up, as she was so messed up. So, I left the other cat in the carrier for four hours; and sat with my baby. She was hissing, and visibly disturbed. When I got close enough, she would smell me, and become joyous, but didn't recognize me from a few feet away. This cat could not walk, sit, or jump. She would have killed herself, if she had made it to the stairs. In fact, I am surprised that she didn't have more injuries than the bruises to her face. Have you ever watched your pet run full-speed into a wall, because she couldn't find her way? I laid with my baby in the spare bedroom all night, I didn't sleep, I just tried to comfort her. In the morning, I called Banfield, and asked them why I wasn't told to keep them in the carrier. The "vet" said that she thought that they would be okay...really? The other cat remained in the carrier, and was a little groggy, but otherwise good. Banfield charged me $40 a month, per cat. Only to say that I owed them money for the sedation. Banfield does not care about your pet, they care about your money, and the products that you will buy at PetSmart. I don't like feeling helpless, while an animal that I love, is running into a wall. When I cancelled my recurring payments, they told me that I still owed for "services rendered." So now, I have to pay these idiots for the next five months, only to seek a different vet. They do not care, and I would advise anyone to avoid at all costs.

Luckily I haven't had the experiences that adm had. The female vet I know has always been really nice and I haven’t had any trouble with their wellness plans for my pets either. So far so good!

If you refuse to drop off your pets twice a year for complete physical exams you may be rejected by this vet from buying or renewing the Banfield Insurance Plans. Banfield themselves said the physical exams were not required to purchase the insurance but she owns the franchise. Not a very friendly group of people working there and my dogs always got sick after being there. With so many other good vets in the area, why bother with this one.