they are nice, but care about money more than your pet. We had a flea problem (while our pet was on preventative they gave us) our cat and dog got tapeworms that were visible in their poo. They said it had to be tested anyway, so be brought the sample in to be tested and they said there were no worms!! We told them again that we saw them in the poo and then they gave him a shot, which they took him into another room for which is odd to me that I could not be there. Now I am having trouble getting them to send a prescription for heartworm meds through petmeds. they want me to buy their heartworm stuff. Give me a break I just want my dog to be healthy, not get the run around about everything and charged for it all. Don't go there.