We've had three cats that were seen there- our "big guy" had congestive heart failure, and Dr. Hankerd was always was on the side of preventative maintenance with diet, etc. Which, was appreciated, because I'm sure it contributed to him being with us longer than expected. However, after he passed (after 5 years of being seen there) I got no word from the vet, or any of the staff. Which, whatever, I'm not looking for a handout of sympathy, but I felt like the 5 years (and nearly $8,000) in routine special needs care like quarterly xrays, blood work, exams, medications, prescription foods (which all could have been done through his cardiologist but I wanted to support local business) we would have maybe gotten a personal touch. That's not what has prompted me to find another vet though- after some weeks, I decided to donate all of my cats medications and prescription food for someone to use that maybe couldn't afford it. As I was handing it over, I noticed one of the bottles had a different animals name on it. When I questioned it, the receptionist said "Oh, that's because it's donated medication." So, she flat out told me that they double-dipped on my husband and I- because we were charged full price for a donated medication. I wished I had taken back the medication and donated it to a shelter that wouldn't charge someone to care for their special needs animal. I felt violated and foolish for trying to support a local business, only to be told weeks after my pet had died that they really didn't consider people's struggles- in the end it was about turning a buck. Dr. Hankerd is a good vet, but this experience has shown me there are unethical practices- to double dip for $30 when we'd already spent so much?

The doctors and staff at Auburn animal hospital are always kind and patient with our animals. They go out of their way to take very good care of our animals and find answers to our many questions. They have become not only a place we trust but have become like an extended family to us.