I am new to the area and was a Banfield customer where I lived prior. When my kitty got another UTI recently, I looked into trying a new place so I found Rochester Vet. Even though they were completely booked for the day, they took me in without a problem. Everyone was so friendly, and I was taken back on how caring they were for my cat (who gets very overwhelmed at the vet). They even took him back to do his tests in his blanket to make him feel more comfortable. I was so impressed! Only downside was that they charge a visit fee to have him come back and get re-checked for his UTI. Banfield waives this fee. Regardless, I will continue to bring him here!

Facility is welcoming and very clean. The staff is friendly, respectful and prompt. The care that my pets have received is exemplary. I have been going here for years and would not think about going anywhere else!!!

I visited the shop today. I brought in my pet rat with the suspicion of him having mites. Turns out he has lice, instead! The vet could not have been better with my Monte and was just amazing over all. Not too pricey for the care they give. I will continue to go there and only there. Great enviroment! HIGHLY recommend!

A few reviews complain about the handling of their pets and the cost. I typically took my dog to the humane society clinic. My dog had surgery and no longer appreciates vets poking at him. This is the first vet that took my dog and had no problems with him nipping at them. VERY friendly and very informative about the problems my dog is having. I didnt even shop around for a better price on tests that 2 different vets recommended. Since he tolerates the staff here, I'll pay a few extra dollars (it might be just as expensive at other places but I didnt shop around).