We took our cat to Animal Emergency Center to euthanize our cat. The staff was very friendly and compassionate. They let us spend as much time as we needed to say our goodbyes and even offered a paw print at no extra charge. The doctor explained how the procedure would go and our pet passed very peacefully. The charges were very reasonable, especially compared to a couple other facilities we had called. I can't recommend them for other services, but the staff was great and very understanding in our case.

I brought a sick puppy in late night and the tech and Dr. were great, very helpful/informative and truly cared. They had a few other patients there but got me in right away and out pretty quickly for the situation. Thanks!

My experience with Animal Emergency Center, Rochester, MI, was phenomenal! I have an 8 mo. old bunny, Snowflake, that attacked my cat, which in turn received a bite to his ear. There was no blood, so I thought he was fine, but his behavior was not the same. He was not eating or playing, so I took him to my regular vet. They examined him, said he had a bruise, and sent him home with some pain meds. Two days later, the area looked infected, and my bunny was not breathing normal. My vet referred me to AEC Rochester. Dr. Heather Robertson was the first doctor that Snowflake and I saw immediately. He was given the best care, medicines and treatments, to first help his g.i. tract, because he wasn't eating. I was so worried and afraid for the worst, but she assured me, "mom", that death wasn't in her vocabulary. Over the course of 3 full days, Snowflake saw several doctors, whom all kept calling me, in the morning, afternoon, and evening, to update me on his progress. Not only did they have to get his vitals to the right level, but they had to surgically remove some dead skin that had developed on his ear due to the bite wound. On the third day, I was able to bring Snowflake home, but needed lots of at home bandage changes, in order to help with costs of frequent follow up visits. Dr. Robertson was encouraging and supportive, every step of the way, even at times when I thought it was too much, physically and emotionally, for me to handle, as at one point, an infection did develop, and extra materials and steps in the bandage changing process was necessary. Dr. Robertson was more than accomodating with her schedule and services to see Snowflake for periodic follow up visits to ensure proper healing of the wound and infection. It has been a little over 3 weeks now, and in a few days, Snowflake will have his stitches removed. He has been eating and playing, and acting his usual bunny self. He is alive and well, thanks to all of the wonderful doctors and staff! I would definetely recommend AEC Rochester, and would definetely bring my other pets there.

My experience here was terrible. It's an after hours service so I knew it was going to be expensive and I was right. I brought my young cat in because he was vomiting blood, sounded congested and I was very alarmed. They told me they thought he maybe swallowed something but they were not able to see anything on the film. I asked him about his congestion and they said it was probably from the vomiting. They next morning, as suggested, I took him to my regular vet at the Humane Society in Auburn Hills were they told me immediately that he had a sewing needle in his throat. I was not able to send him to a specialist because I had spent $300 the night before at this place. Luckily the people at the Humane Society worked very hard and were barely able to save my cat's life. I will never, ever go here again.

We're not sure if it's an exception but we received poor service at the Rochester MI AEC last night. Two of our family's little dogs got into some very old rodent poison in a family member's basement that was forgotten about. Thankfully they are supervised and were caught in the act of ingesting it. Our vet had us immediately administer hydrogen peroxide to induce vomiting which worked. They then had us take them to this AEC location as it was the closest emergency clinic to us. Needless to say, our two small dogs were already very upset when we arrived after being forced to vomit their stomach contents and having their teeth scraped (there was poison stuck in their teeth and gums). When we arrived, we were told to fill out papers and left in the lobby for over 20 minutes even though our dogs still had poison remnants in their stomachs and teeth. We were finally brought into a room and made to wait over twenty more minutes to see a technician! Then they said they needed to take our dogs in the back to take vitals even though they usually do it in the exam room. They proceeded to keep our dogs in the back for over 40 minutes! We could here them crying and barking and people yelling "hey" and "shsh" at them. We finally asked what they were doing and were told that they had a cat emergency so our dogs were not priority. We asked them to bring our dogs back to wait with us and then sat for another 30 minutes before seeing the vet. All in all, we would never return here unless we had no choice. They did not show a level of care we are used to receiving from our regular vets. Plus, keeping our extremely upset dogs locked up in the back for over 40 minutes waiting to get vitals is uncalled for. We spent about 2 1/2 hours just to have vitals taken and be given a script to counter the poison.