Our experiences here have been absolutely wonderful. Friendly staff, great doctors. They really take care of your animal. Our dog has seizures and they have really been encouraging with her care and explaining anything we needed to know regarding it. We've dealt with other clinics in the past that were simply disheartening but we really love this clinic and will stick with them with all our furry babies!

Wow! Awedome care for my dog we were in horrible auto accedent they kept him for 3 days and brought him back to us!!

I have been showing and handling dogs 51 years. We had an 11 week old pup go flat and spike a 106+ fever - of course at nearly 5PM on a Friday. Her regular vets said "Bay Area" (as they are the ones who do the off-hours hospitalizations.) I have paid innumberable vets bills -- including echo cardiograms. spinal MRIs with a spinal tap, emergency surgeries for life-threatening conditions. I have used Emergency clinics in 5 other states - major urban areas. The pup was hospitalized and put on antibiotics and fluids as they couldn't tell me the problem so we went with supportive therapy. First this place said they were going to do a CBC but only did a red/white blood cell count. Second, I called on the next day and ask for the CBC results only to find out they had only done a partial test. I had to TELL THEM to run a Urinalysis - a standard diagnostic procedure for illness of an unknown origin. BINGO - the pup had a urinary tract infection. What they did for 48 hours was (1) IV fluids (2) antibiotic tablets 2 times a day (3) take her temperature every 4 hours (4) 1 injection of a NSAID for the fever (5) feed her and take her out to potty and (6) a full CBC (duh - basic and one does not just do a blood cell count when trying to diagnose) and a urinalysis plus pulling a clean urine sample to send out to culture. Typically a CBC costs around $75 -100 and urinalysis costs around $35 -55 and a clean catch specimen with culture around $75 -100. A bag of IV fluid retails from the manufacturer for about $2.78. The antibiotic tablet cost $1.53. These people charged me just a few dollars shy of $1000!!!! They quoted $418-458 for the first 24 hours ($105 emergency fee + $65 for hospitalization). They ran up another $500 on procedures which normally cost $220 and meds that cost less than $5. It should have been not more than $290 for the second day - NOT $500!!! I have NEVER been charged such amounts even for emergency surgery for bloat with 3 days in hospital. They charged me more for 2 days of fluids and antibiotics and basic tests than I paid for a spinal MRI by a board certified neurosurgeon. Next time one critter is seriously ill and needs to be hospitalized, we will stabilize and drive to Lansing to the Vet School who charges 33 -50% less than the rapacious vets in Traverse. I once had to give a bill for vet care in Traverse for a dog in breed rescue to our State Rescue Director - both she and our national rescue director nearly passed out as it was 50% higher than anywhere else in the state for the same care. If there is anyway you can get to the vet school with a seriously ill animal do it!

One of the most important things for me is recognition of my dog, and they always knew him when they saw him or talked to me over the phone. I love that they are like a normal vet, so you can make appointments but they are open 24/7 just in case. My pug Enzo has protein loosing enteropathy, and when I was concerned about what was wrong with him, before he was diagnosed, I brought him in and they took amazing care of him. There was someone with him all night, and that is so important because I called the amazing worker that night a few times to check on how he was doing, she was so patient with me and watched over my sweet baby. I have never had a bad experience here or ran into a meaner person. Literally, everyone who works here is amazing and the doctors really know their stuff. They take time to explain everything to you and answer any questions! I recommend them to everyone I know!

These people are just amazing! They work with you and their first concern is not the money but the health of your animal. Thank you for taking good care of my furry babies.