One of my dogs (6 month old puppy) got one barb hook stuck in his mouth and one in his paw after eating a 9" fishing lure while we were at work on a Friday we were looking to go to the lake. They not only recommended an option that actually saved us $200 on the total cost by getting our dog fixed at the same time, but they proceeded to take my dog into surgery even though that meant they needed another assistant from another hospital and also knowing that after the surgery the mandatory recuperation period would take them well after hours on a Friday night. With usual closing hours at 7:00 p.m. we picked up our dog at 8:30 p.m. on a Friday night to a very nice and friendly Vet waiting. They have been nothing but great with service and respect for our dogs. I was concerned when we switched to Banfield's for our dogs as they are family, but they have not disappointed in any way.

We have been going to Banfield in Burnsville for over two years. We have the Wellness plan on our two English Golden Retrievers, and as long as we can afford it, we will continue to do so. Being able to bring in our pups for cursory reviews after a rough tumble or because of our "parental paranoia" is invaluable to us. The plan is worth it and the doctors and staff are friendly, professional, and great. When they can't handle something at their location, they will refer to someone who can. Our dogs love going there. I don't know why there are so many bad reviews on here. I think those people who are most likely to comment on these types of pages are probably outliers who may have had one bad experience, as we have had nothing but a great experience there.

We are first time pet owners and we took our puppy to the clinic looking for a long term vet. They sold us a package for all the care we would need. Then once we started using the plan we found out it did not cover parts that we were told. They found loop holes to NOT give us service or to charge us extra. They are over priced to begin with so the extra charges were not acceptable. They never told us that if we experienced specific issues with the pet then the plan would not cover the costs. They withheld information and when confronted on it they blamed someone else and told us they could do nothing about it. So we could have saved a lot of money if we had used someone else even with the issues but they don't care. They only seem to care about selling the plan. Would NEVER use Banfield again!!!!!!!

I agree where is Dr. Rapp. I have been taking my animals there for years, yesterday I took my dog there for her comp check and shots, never had a problem, then yesterday I get a call saying that my dog is sick and vomiting everywhere and they needed to give her a shot because she was having a reaction to the shots. She is 4 and never had a problem like that before???? Molly the front desk lady always kept me updated on when I needed to bring my pet in, and was very helpfull and knew what she was doing as well. I now wonder if the new overhauled staff knows much of anything. Dr. Rapp It you read this, I along with many other people would like to know where you are, so we can continue to see a caring and honest vet.

I adopted two cats recently from Petsmarts Smart adoption center 5ft from this pet clinic. I was thoroughly decieved by this company when I come to find the kitten that was 'tested and treated' for various illnesses in their clinic had EVERY DISEASE that Banfield supposedly tests the pets for before Smart sells the cats for adoption. Banfield wont stand behind their exams or they just plain do not initiate them and just say they did them. Days after I brought the cats home, the kitten had respiratory issues, earmites, and two other fun diseases that Banfield CHARGED ME FOR! After going broke from their 200+ dollars of treatments we come to find that the OTHER older cat had RINGWORM! We noticed her back look dried and it couldnt have been more obvious if Banfield didnt lie and pass this cat as well as perfectly healthy (I have all my documents saying these cats had perfect health) when I adopted them. Now the young kitten is sick again and Banfield wants another 200 bucks. This is by far over and I will make my story known at least everywhere I can because Banfield refuses to pay for these known issues before the cats were adopted.