Credit where credit is due. The business does have a good boarding facility. Good grooming staff and vet techs. The vast majority of the employees are very kind. There are a few who need to learn some professionalism. DVM Brodie Owens. She worked at Gehrman Animal Hospital for nine years in Minnetonka before coming to Plymouth Heights 11/2 years ago. I met her with my dog Danny on 6/6/2014 for a routine checkup. She seemed very kind. I pointed out that my dog Danny had a sore in his ear. She recommended I apply Tri-Otic Ointment twice a day for three weeks. There was no change. I could not speak with her by phone. Instead, information was passed on through a receptionist about options. Cefpoxime was given me in the form of 100mg tablets. I gave this to my dog each morning with food and was told to continue to apply the Tri-Otic Ointment twice daily. After that regiment was finished, there was no change whatsoever. I called Plymouth Heights and again was told I could not speak with the doctor. I was told Brodie Owens' former employer, Gehrman Animal Hospital that it was the policy of the doctors there to call dog owners about treatments. Why Doctor Owens didn't want to call me is disturbing. I have spoken to other doctors at Plymouth Heights who have been much more personable. My dogs left ear is now 2-3 inches back compared to his right. He is a lab mix and his appearance is very disturbing. I have only spoken to receptionists relaying informations from Doctor Owens. Apparently, I must now take my dog to a Veterinary Dermatologist and have them perform surgery. At least that is what I have heard second hand. I have not spoken with Doctor Owens since 6/6/2014 nor has she seen my dog since then. I can easily get a call from my dentist or my own doctor but I can't get a call from my dog's veterinarian. If you go to Plymouth Heights, you might want to avoid using Dr. Brodie Owens.