I had used Cats Preferred years ago once for both boarding and for check-ups. They were fine, although I found the vet to be a little bit cold towards me, but I thought she truly cared for the cat. I moved out away a few years ago and found a vet closer, who charged less, and just seemed to take more time and made me feel welcome when I brought the cat in. My new vet doesn't do boarding, she is just a country vet. Yesterday, I called Cats Preferred and inquired about boarding this Friday. Cats Preferred told me they had openings, and scheduled me. They said all I needed was to have my current vet fax in the records showing his vaccines were all up-to-date, which they did. Then today, the receptionist from Cats Preferred called me and left me a very rigid sounding voice mail that the vet had reviewed it, and that even though he had all of vaccines in the last year, that I would have to bring the cat in ahead of time for a full examination "because we haven't seen him in such a long time." I called back and explained that I get him yearly check-ups, that I am swamped before I leave town, and asked if I could just have her look at him when I bring him in (like every other boarding place does). She said no, that it would have to be done ahead of time and I'd have to pay for it. This really ticked me off because I made plans, had my current vet send over the papers, did everything they asked, and then they basically left me in the lurch. When I asked if they didn't trust the other vet, instead of directly answering the question, she said in a snotty voice "We have to check the cat because we have to take responsibility for the cat." I won't ever back. If they messed up and forgot to tell me, they should have just said "When you bring the cat in we'll look at it, but if there is anything wrong we can't care for it." Instead, after telling me that all I needed to do was have my vet send over the vaccinations, they changed their mind and then expected me to take time off from work to bring the cat in on their hours when I am about to leave on a trip. The cat is healthy as was verified by the other vet, it is ridiculous and seems to be an attempt to just raise revenue. Again, had they told me ahead of time, fine, but they really left me in the lurch. Personally, I will never trust these people again. They look at things through their eyes, not their customers.

I had the unfortunate situation to have to put my cat to sleep. I found the staff to be very empathetic and understanding from the receptionist who took my initial call to the Technician and Vet that helped me and my cat through the procedure. They were very gentle and caring towards to both of us. They gave me a lot of comfort and peace of mind. The Vet even gave me a hug afterwards to express her sympathy. I would definitely recommend Cats Preferred to anyone! They genuinely care for the animals and their clientele.