The wellness plan is an absolute JOKE!!! DO NOT GET THE PUPPY WELLNESS PLANS WITHOUT READING EVERY FINE DETAIL!!! Full of hidden fees - the only VALUE i got out of the plan was not having to pay to get my dog spayed. The cost of this was made up with hidden fees. This is a misleading service that leads you to believe there will be very few fees beyond your monthly payment. Not only that, but the wellness plans AUTO-RENEW at the end of 12 months. IF YOU HAVE NOT CANCELLED YOU WILL BE RENEWED FOR ANOTHER YEAR OF THE PLAN! You are not even asked! STAY FAR AWAY from this place.

This office is horrible! I took my 7 week old male kitten into their office because he wasn't eating, wouldn't drink, wouldn't play, wouldn't use the litter box, was coughing and sneezing and seemed very lethargic. The Vet looked him over, telling me that she would be giving me an antibiotic to help him. She ran no tests or anything, then gave me a powder to put in his food ( which was pointless cause he won't eat). Next day, my kitten is WORSE. I stayed up all night trying to force feed him food and water. He was very dehydrated. I called them back and talked to the Chief Resident, who acted like he didn't even care that my kitten was getting worse and tried to pass it off as mine and my husbands fault if he dies. Horrible! All I wanted was for them to see him again since they didn't really do anything the first time. I spent a lot of money on that visit and couldn't really afford another one so soon. I will NEVER go to them again. It's not worth it.

The staff here does a great job with my pet. Even when they were super booked up and my dog was having a lot of skin allergy issues, they were willing to work with me and renew a prescription that had worked for him in the past without waiting days for an appointment. My dog loves going, and I never feel pressured to do anything above and beyond what is necessary to keep my pet healthy. They are great!

I have taken my animals here for years. They have amazing plans that go by monthly rate so you aren't stuck with a huge vet bill after one visit. The staff is very friendly and patient with my concerned furry mom questions. They know me by name and establish relationships with my animals. I love that there is a groomer and a pet store in the same building, we get everything done at once. Those complaining about the wait-that happens sometimes. However, they get quite a bit of emergency visits. If you have a simple exam and a dog comes in after being hit by a car, you may have a longer wait time. Just like a hospital. I understand this since I brought one of my cats in who was bitten by a rottweiler, I would not expect to wait in line. They are busy because they are good! Definitely recommend. P.S. The nice thing about getting your dog on a Banfield plan is that there are Banfield's all over, if you are out of town and your dog gets sick he or she can be treated under your plans monthly cost ($25 a month) and they can pull all of their medical history up.

The veternary service here may kill your pet - unless you have an appointment. We took our cat who suffers from a lung condition here for a urinary infection. They told us we had to wait 1-1.5 hrs because we didn't have an appointment. We explained several times that our cat was sick and was suffering and freaking out. The staff not only didn't seem to care, but after an hour they told us it would be another 1 to 2 hours. All the while happy and healthy pets were being placed in rooms. There is a sign behind the counter that says quite plainly that they will treat sick or injured animals FIRST before a healthy pet. This is a lie. This is totally untrue. We finally had to leave because our cat was so stressed he was starting to not be able to breathe. I hope the staff of this place all receive a small box of compassion for Christmas before some sick animal comes in and something terrible happens because of their total lack of care for anyone without an appointment (read: guaranteed profit i'm sure...) This place only wants to make money. Shame on all of them.