I took my dog, whom I'd adopted from the Animal Humane Society, here within a week of bringing him home since he had developed kennel cough. The vets and staff are nice enough to my dog, but when I expressed to them that I felt he might have allergies due to the food he'd been eating, I was told that it might not be a food allergy but a dust mite allergy, and from there I was encouraged to buy prescription food that may or may not solve the root issue. I felt that I described his symptoms (allergy- and cough-wise) well enough to suggest to them that I was more knowledgeable about pets than the average pet owner and thus knew the actual problems, but I still feel as though I was treated like an idiot. At the end of our visit, despite telling them numerous times that this visit and the prescription should be free since it was a courtesy visit paid for in his adoption fee, I still had to remind the woman at the counter that it was a free visit, they charged me for his medication. This prescription was supposed to be sent to the AHS location where I adopted him, yet they didn't give me that option even when I showed them the paperwork stating so. I didn't go back for the follow-up visit because I didn't want to incur additional charges, and I probably won't again.

One of my dogs was having frequent extended urination. I observed a disproportionately small amount of urine for the time she spent squatting. So I took her into Banfield. Both dogs are on Banfield's health care plan. They sampled her urine and sent me home with antibiotics to give her in the mean time. Turns out the dosing instructions provided on the bottle were wrong. I gave her twice the dose required because that is what the bottle said. Then they charged me for more antibiotics to complete her dosing cycle, even though they realized they screwed up. The dog's urine sample was supposed to have results back within a day or two. It took more than 5. This test was apparently forgotten about. Although they did charge me for it. To sum up Banfield: Good at taking your money. Bad at treating your pet.

The vet tech was so rude and pushy! She started ringing me up for all sorts of things that I did not want and could not afford without even asking me. Then she treats me like I'm an idiot pet owner from the stone age because my dog doesn't have all of his shots yet (I recently adopted him from Craigslist and have decided to get the shots done at petco for WAY cheaper.) The whole appointment lasted about 10 minutes after waiting for about 20 minutes to see anyone. When the vet finally came in she seemed nervous and laughed awkwardly after each sentence. All in all, I don't feel confident in the staff and I certainly wouldn't take any of my pets there ever again.

Love this clinic! All the gals and guy are always super helpful! My vet tech Jenny B is the best! Always trust my baby in her hands!

The staff is very friendly, but every time I come here I have to wait at least 20 minutes after the scheduled appointment to even be seen. I know places like this can be busy, but if you aren't going to be ready when we scheduled the appointment, why don't you schedule the appointment for when you are? I hate going to my own doctor's appointments for this very reason, so I always try to limit my appointments on a need basis.