I will never take my dog back! I went in to Banfield as a new customer and I wanted to get some flea and tick medicine for my Yorkie. When I arrived at the help desk there was urine all of the wooden crate. I told the lady at the desk and she ignored me. The urine wasn't cleaned during that visit. They then told me my total for the medication and we paid cash for it. Then the lady comes back and tells me that they are out of the medication and they can't refund me because the "Practice Manager" had left for the evening. So I would have to wait until the next day to get a refund or next week to get the medicine. I needed the medication that day and I was very frustrated for the inconvenience. I don't understand why there isn't a manager on duty all the time for these type of situations. I also don't understand why the lady would ring me out without checking in stock for the medication. I ended up getting a generic medication that was a fraction of the cost and it worked perfectly. I went back 2 more times and the manager wasn't there those two times. I then called and asked when the manager would be back and I had to set my schedule around hers to get my refund which in my opinion is horrible customer service.

I personally think this Banfield is one of the worst places to bring your pets. I adopted a kitten about two years ago, my first kitten. I brought her to Banfield because I thought it was be convienent. The plan seemed like a good deal too. It WAS however, I never saw or spoke to the Vet. It was a drop-off, pick-up kind of thing. That was another thing I regret. Just thinking about this place makes me angry. My cat got an ear infection that "took a while to get better". My cat got an eye infection that took way longer than I thought it was suppose too. They only gave me ointment for her even after I explained that her eye was always closed and it was hard for her to open. I got a second Vet opinion and he told me he could run tests and figure it out right away (I did not tell him about Banfield, I wanted to see what he would do first), something Banfield should of done so I wouldn't have to waste my time to keep bringing her back and putting this stupid un-needed ointment in her eye. Months later, my cat kept throwing up clear/yellow liquid. Bought her to Banfield, and they gave me some two jars of pills to give to her. It didn't help. She kept throwing up so I called the next day an hour and a half before they closed. The Vet TECH said the Vet would recommend us going to the ER. Even though, they probably didn't have time to see her and wanted to get out early, who does that??! I'm paying YOU! I have insurance THERE! I bought her to Big Bend Animal Hospital and that was an amazing choice. (I am not a fan of North County ER) The Vet there asked me a lot of questions (Vet Techs only asked me if she ate anything she wasn't suppose to and how long she has been throwing up). He recommended an X-Ray and I agreed. I wanted to see what was in her stomach. He also gave her a shot to help her stomach. He told me if she didn't feel better that night, bring her back tomorrow and they will take a blood test to see if anything is going on. Why couldn't Banfield tell me that? I think Banfield is just in it for the money, sure the Vet Techs that work the front desk are nice but it is a unprofessional setting.

Scam to sell pet insurance. I called to get the price to declaw a cat. They said that would be covered under their "wellness plan". Er, ok, that wasn't what I asked so I asked what would it cost without the wellness plan. About $400. Wow! That's double what other vets were telling me. How much was the wellness plan? $30 a month for 2 years. Jeez! That turns into $720 to have a cat declawed. No thanks!