We Avoided Petsmart Banfield because of Dr. Kimmer, and to our surprise she works here as well. I will never let that "vet" lay hands on my animals ever. She's careless, disrespectful, and claims to have performed procedures on my animals that where never done. I'm paying more for my Vetcosts, but couldn't be happier That we changed Vets.

I have taken my pup here for preventative care and have had good experiences. I have read all the negative reviews and felt I needed to chime in on my positive experiences. It is a small clinic with knowledgeable doctors. My one pup is always nervous, but the vet was able to get her on his side which I was impressed. They love the pups. I think they have had some trouble finding the right staff, but I always know my pup is well taken care of. I have never had to use them for grooming so I can't comment on that. I typically see whichever doctor is available and they work well with my dog.

I've been taking my two dogs here for the last couple of years, both for basic grooming and for their medical needs, and have never had an overtly negative experience. My only major complaint would be that the staff typically treat the clients the way they are treated: If you or your pet are upset, they will match your mood in terms of aggression or agitation, while anyone who is friendly and courteous is treated the same. I know it can be hard to put your best foot forward when someone is upset, but that's when they need it the most. The only other complaint I might offer would be about the former business manager, but this week (the second week of August) the business changed hands, so I suppose all bets are off.

Very helpful staff, willing to go out of their way to help. One even spent time on her own personal phone in order to help me get a groupon discount for new patients because my phone was almost out of battery. The vet was very helpful in pricing things and upfront about options. Informative and no pressure! Down to earth and friendly with reasonable prices. Don't make you feel rushed or like you are not important. They have me while I live in the Waldo area!

Today my dog Doodles was groomed here, he's a Lhasa Apso. I was so hurt when I returned to pick him up, he was returned to me butchered. I wanted to beat the crap out of the groomer when I saw him, he looked so much better when he was dropped off. I specially wrote on the intake form that his tail not be cut, the groomer literally cut it in clumps, totally uneven. She couldn’t have used a guard anywhere as he is nicked all over and pieces of hair are just hanging in places, his nails weren't even trimed. I was shocked at how awful he looks. I spoke with the groomer before he was left with her and she seemed to know what she was doing. Now I just want to cry when I see him. The groomer wouldn’t come out and talk when he was picked up. My warning to you, don't go here to have your dog groomed, if you do, be prepared for the worse.