I've been going to Long Animal Hospital for many many years and would have recommended them up to recently. The practice now seems like a large profit making corporation without that "personal" touch like it used to have. There are now at least a dozen vets working there, a retain store, grooming etc...all money makers for this company. My cat whose has been a patient of Long for at least 8 years was recently in ICU there in severe condition...he had to ultimately be transported to another facility due to his condition in which they recommended euthanasia. As hard as it was I followed their guidance and euthanized my little guy. I received a bill in the mail for Long and subsequently called to pay it. Long didn't even realize my cat had died weeks ago...None of the vets or techs ever called to check up on him after the transport. This was really a huge disappointment. They have so many pets that yours will most ;likely becomes just a number...It's a huge let down when your pet has been going to a facility for years and years and none of the vets even acknowledge your loss. As a result, I will be taking my dog and any of my future pets to another vet with a more personalized touch.

Dr. Yasin is great! He really took time to go over some behavioral issues I was having with my cat. It is obvious he really loves and cares about the pets and their parents. Long has always promptly fit me in when I needed them! Even though I moved to the other side of town, Long is worth the drive!

I love everyone there! Took our Doberman puppy there for ear cropping all has gone so smoothly so far. Everyone there really loves animals.

This past week I brought in Oliver, a cat I recently rescued from a shelter who had the very deadly virus panleukopenia. Oliver stayed in Long's ICU for two days. Dr. Brad Brown spoke with me at length upon Oliver's arrival, every morning during his stay, upon Oliver's discharge, and even called the next day to see how he was doing. Also, other staff members took their time to give me updates the several times I visited and called during his stay. I couldn't be more happy with the kindness, warmth, and care that was shown to both me and Oliver. No emergency vet is cheap, but I found Long's prices to be very reasonable. The cost was half of what my mom had paid for her chihuahua's two day stay at another emergency hospital. Dr. Brown did a great job only providing necessary services in order to keep my bill as low as possible. Dr. Brown and his staff truly saved Oliver's life, and I highly recommend them!

I've been a long term client of Long Animal Hospital and up until lately, I have been very pleased with their service. My dog has terrible skin allergies, so we find ourselves in their office about every three or four months. They aren't the cheapest vet solution, but I am willing to pay more to receive excellent care. Recently, I've had a few issues which have caused me to question whether I will continue to use their center. I had a terrible experience with a vet who I do not usually see a few Saturdays ago. I was informed that Saturdays were first come, first serve. I arrived around 9am and was taken back right away, but I got the feeling I was "just a number" by the way I was whisked in and out of the exam room. The vet barely examined my dog and just ordered refills on medications that have worked for her eye and ear infections in the past. He was in the room with us for about 3 minutes before he took my dog in the back to clean out her eye. He implied that he would return but never did. A tech brought my dog back along with a bag of meds, still costing me as much as I would have paid for an actual appointment with her normal vet. Secondly, I tried out their new grooming services a few months back. I was pleased with the salon I was currently using, but I liked the idea of having everything done at one place. I was very pleased with the groomer from the start. She gave me a behind the scenes tour and took very good care of my dog. Plus, my dog's haircut looked great. I called back to schedule a second appointment, and the operator told me if I dropped my dog off by 8am that she would be ready to pick up by mid afternoon, meaning I could get her on my lunch break, another first come/first serve process. I dropped her off promptly at 8am and when I called to check in at 1:30, I was told they had not even started on my dog. At this point, they told me it will be closer to 4:30 or 5 before she is ready. Even though we received great service the first time, I will NOT be returning for grooming services. I hate the thought of my poor dog sitting in a cage for 6 hours before being groomed. I will return to Petsmart where they guarantee me an appointment time and will be finished in four hours. I just don't agree with the way the schedule works at Long Animal Hospital. I'm hoping their new location has thrown them off a bit. I'm going to give them one more chance.