At first glance the facility is nice, and the persons working there seem to be very friendly. My first visit was very comfortable. The price was a tad bit higher than my previous vet, but I overlooked that. The first sign of attitude was when I asked about nail clipping. I was answered with a rather "nose up" answer of that will cost you extra. Also most answers began to be very condescending. On my second visit I hd ordered Heart guard online. Not to prove a point, but its just cheaper than the generic at the VET. The online pharmacy called me back and told me my Vet was very rude. When I asked about this, the vet responded with " we don't deal with online pharmacies" THey also told me they wouldn't even fax a prescription. When I asked for a prescription they threw it across the counter. Very rude indeed. I'm glad I'm moving soon.