So far so good. Have gone here several times for Banfield and for the other services inside of the PetSmart. If you think about it tons of the reviews are over 2 years old and a lot can change in a year or two let alone in 6 months. It does not take much for businesses to realize problems and fix them right up. My puppy is on the wellness plan and so far it paid for itself. $35 per month for the first year so like $400 for the year including NO FLAT COST for visits and including a free spay for her. Instantly saved $250 on free spay and a few times i have dropped her by to check on stuff and ive had literally no cost. Front desk girls are awesome and some have multiple jobs around the area at bars so we gets to see them out too. Ask for Dr. Davis he is a cool guy. Right around the corner from my house so I will be going here. Havent had any insane emergencies or anything so that may be some of the bad reviews, who knows.

My wife and I were excited because we had just received a chihuahua puppy from one of our neighbors! We have only been married for about 6 months at the time and this was a huge step for us. We knew there was something visibly wrong with her but we had never seen or delt with this situation. We happily took her to banfield inside petsmart. Long story short, our lil puppy was not given a great diagnosis. She had hydrocephalus. We told each other we were willing to give her the best life possible and banfield was willing to back us all the way with their wellness program. We were scared, excited, worried and relieved that banfield was willing to be a partner with us. We opted for the more expensive program because at the time our plan was to get her fixed down the road if we made it. We also knew that if our puppy past away the program can't be transferred and we were locked in until the program had run a full year. That's fine, we understood and was willing to take the chance even though they had already said she would probably only live 6 months. Nothing but the best for our new baby! 4 months pass, we had some hiccups and grew aware of seizures and how to handle them very quick! Were still going we have banfield, unlimited visits, nothing to worry about. We're going to fix her in a couple of months, she's doing good. That was not the case as come to find out there was no way our pup could handle anasthesia. Banfield told us this 6 months into out plan. We'll okay, what can we do? We opted for the more expensive program we told them. They said well, we will keep the plan going and can give y'all a credit of what the operation would normally be. We agreed that the figure was around 100-120.00. This "credit" was a verbal agreement. I'll have to check but I don't think it was wrote down and signed. Needles to say our mistake later on down the road. Our puppy lived to be 1 year and 6 months old when she finally had to be put sleep because of cluster siezures. The pros: friendly staff, clean, helpful and access to prescriptions for her. Cons: wellness program was falsely promised, hours, different dr's all the time, they don't have emergency hours. I asked them if we could use the credit but then was denied because "it wasn't on file" liars!!

I have been going to Banfield for awhile now. At first, I have to agree with some other reviewers that the service wasn't the best. For the past year though everything has been awesome! The service has been great, and the staff has been so friendly and accomodating. I think Banfield is a really good value, and I am happy with the improved service.

Unfortunately my experiences at Banfield have been mixed. They did a good job with my older cats diabetes and controlling it. The big problem now is with my new cat's operation as they botched it...thier own medical report specifically indicated "inadvertant excising of the toe pad". Another Vet ended up amputating the poor cat's toe on the affected paw in order to promote healing. To make matters worse, Banfield promised in writing compensation for the addtional surgery, and then failed to pay it (now 2 months plus) and have stopped answering emails on the issue. I have been forced to hire a lawyer and to make a complaint to the Veterinary board. I would not recommend Banfield for any surgical related procedures.

Absolutely HORRIBLE experience! WAITED OVER AN HOUR!!!! I had never gone to Banfield until today. I did read the reviews and even though they weren't good, I figured to be fair to the hospital, I'd try them out. Things can change and you never know. BIG MISTAKE. My appt. was at 2:00 p.m.. After sitting in the exam room, for what seemed like forever, I fianlly got up, and asked the receptionist what time it was. It was 2:45! I told her my appt. was at 2:00 and she apologzied and said someone would be right with me. I went back to the exam room (with my dog) and after waiting another 15 minutes, I decided to LEAVE! I went back up front, told them that I was going to have to leave, and that I just couldn't continue to wait. By now, it was 3:05! I got there a little before 2:00 and had been there an hour and 12 minutes! She apologized again and promised me a vet would be right in. Well, 1 min. later, the vet came in. After the exam, the vet tried getting me to buy their "wellness plan." No thanks! She then tells me my dog had allergies (he doesn't to the point of needing pills) and tried selling me allergy pills. No thanks! When I got OUT of my vehicle, to walk in this place, it was about 1:50. When my dog and I came out, it was 3:30! All that, for a 2:00 appointment??????? I don't think so! I will NEVER go back. I don't give a damn if it's free for life! I'd rather pay more, spend more gas money and more trime driving to a vet that will actually SEE us, in a timly fashion. And for the record, there was NO emergency! PLEASE heed these reviews! I did not, because I wanted to be fair and give them a chance. DO NOT waste your time. This place SUCKS! I have never waited this long, EVER! The receptionists were VERY nice! I do want to add that! Nothing wrong with the front desk, when I was there. They did seem a bit frazzled! But they were very nice and apologetic to me. LASTLY, and this IS worth mentioning: When they quoted me the prices on the phone, for the rabies shot and the office visit, they did NOT mention the $3.00 MEDICAL WASTE DISPOSAL FEE. They absolutely, did not mention this fee. So, basically, they "snuck" it in. Be aware AND beware: Banfield Pet Hospital is BELOW the bottom of the barrel. If you love your pet, go somewhere else.