My dog was content here and she usually get's very nervous going to the vet. It is easy to find the hospital and they are accommodating to owners. The staff is excellent and well informed about animal care. There was a blizzard over the weekend and we were going out of town so our dog had to stay the night at this hospital and she was well cared for. The vets we see here are gentle and thorough. If our animals need care we will be coming back here.

My sister lives in Devils Lake and called on the morning of Saturday June 14th, to try and have her dog seen, after many attempts to reach local veterinarians with no response. Her dog was not eating, using the restroom, and was completely lethargic and was only getting worse. I was with her as she called this office and let me tell you.. the receptionist was the most uncaring, rude, and cold person I have ever heard. My sister explained the symptoms her dog was having, and she asked my sister, "why don't you contact the doctors in devils lake?" My sister tried explaining that she tried, but there was no response, and that was why she was trying a doctor in Grand Forks. The receptionist then told my sister she had "an attitude," and "needed to stop yelling at her," when my sister was not yelling or being rude at all. She was simply panicking about her dog and just needed medical attention. The receptionist was raising her voice at my sister, not listening to a thing she was saying. Finally my sister gave up and said, "fine, I will just go somewhere else," and the receptionist said "okay good." and hung up. I couldn't believe it! It was almost like this employee was having a terrible day and my sister called right in the middle of it to get her frustrations taken out on. This employee was uncaring, rude, cold, and should NOT be employed there, or anywhere for that matter! As a receptionist, your duty is primarily to be nice and greet people who need help. To be the face and point of contact and communication for your patients. Your job description isn't that complicated. I couldn't believe what I heard. I wish we would have gotten the woman's name, but hopefully the time and date will suffice to find the woman who took this call and discipline her as necessary. When I see the other reviews on here about the receptionists being cold, it's not surprising to me at all after what my sister and I first hand experienced.

Our french bulldog has been in many many times for her allergies and other issues... all sorts of shots, medications and checkups. I find it very misleading to see a few 2 star posts because my experience has been the exact opposite. Out of the 50 times I've been to the office, from beginning until now, I have never once observed anyone at the front desk worrying about themselves more than the animals, that's just plain misleading... also to whomever posted that these doctors aren't as entertaining or nice as your hometown pet team, this is an animal clinic, their job is to help and care for your pet, not entertain you! (I've never experienced these soul-less vets here once) From random calls to ask our vet questions to picking up medications, we have received prompt replies and quick service (like call for medication, pick up a new order 10 minutes later quick service) I honestly can't think of one bad thing to say about this place and i'm generally very critical about minor details. Thanks kindness and onions to the misleading reviewers.

The bottom line is this, they are probably okay for the day to day stuff that every vet sees every day. But if you bring them something not routine they have a tendency to struggle. I had a dog that died of cancer that probably could have been saved had they done just the slightest amount of diagnostics the first three times I brought her in to look at the tumor (they did nothing more than take a look and insist it was nothing). I have a cat that was over diagnosed with mouth cancer and by their accounts should have died almost three years ago (he's still here eating as much as ever). In my mind, its hard to believe these two fairly significant displays of incompetence are the exception and just happened to fall onto my house with my animals. That seems like a fairly big coincidence to me. They're your animals and its your money but if you're reading this review you're probably looking for information. My suggestion, based on my experience is, if you have an animal that is aging or prone to certain issues that others aren't, I'd suggest somewhere else. If you just need a yearly checkup for an otherwise healthy pet, they're probably fine.

My pets have been patients at Kindness Animal Hospital for 15 years; my husband has been working with them for over 20. The doctors are extremely competent and the technicians are experienced. Everyone is loving & gentle with our dogs & cats. The new updated facility and OR is an asset, I don't get why others see it as a reason to complain about prices. Isn't a clean, modern hospital important for you? So many times over the years we've called the emergency line after hours and been relieved it was a KAH doc on-call. I send people to there all the time!