In early May of 2013, we took our dog to Dr. Knake for a single Lepto vaccination. When we left the office, we received a $120.00 bill of service including a $44 wellness exam (2nd one in less than 5 months), a $35 heartworm test (we specifically said we do our own heartworm preventatives), and an additional booster that included distemper(that our dog does not need at this age). Although many clinics require annual wellness exams, they are generally scheduled visits; as for heartworm tests, these are generally completely optional unless you take advantage of their own prevention program. Our dog was just given a full examination (with x-rays) in January, so this “exam” was neither scheduled nor necessary. In addition, the exam was not comprehensive – at all. Our dog was already seen by a specialist 5 days prior and the technician said that she probably wouldn’t find anything that the specialist would not have caught already. Our visit to Mission Village left us feeling like we were swindled, just as if we had visited a disreputable car mechanic that was looking to tack on extra fees. Lacking any apologetic mannerisms, Dr. Knake said that in the future they can just give us an estimate for each visit. If I need an estimate in order to receive a single vaccination that I have specifically requested, then I believe it is time to find a clinic that is able to provide more integrity with the business they conduct.

We began taking our Jack Russell dog to the clinic right after we moved here in 2005. We never had a bad experience. In October 2008 our beloved Duchess became paralized and we had to make a choice what was best for her. The Veterianrian was compassionate and did not try to sway us in our decision. Instead she presented facts, options and supported our right to decide. We chose to have her put to rest instead of living and inactive life. The entire office was loving toward us and Duchess. We now have a new dog and are 100% comfortable taking here to Mission Village Animal Clinic.