I've had great experiences there and they've been nothing but extremely kind to my Coco. As a matter of fact, 2 weeks ago I brought her in for her annual visit and spoke to the vet about my princess getting spayed. We discussed prices and I asked her how she felt about me taking her to MSPCA for that service. She said it was a great idea and that they are the most experienced in this. I was shocked that she didn't try to deter me from there and sell me the Banfield package. Furthermore, she explained to me in great detail, answers to several canine medical related questions. She went well out of her way to make sure I felt satisfied with my / Coco's visit. The front desk though....a little too ditzy sometimes...but if that's the worst part of it, I can deal with it!

This place is fantastic. We got our first family dog several months ago and did the puppy plan. It is honestly an outstanding value. They do all the necessary tests, vaccines, and provide all the heartworm and other medications you need. The vets we have seen and their staff are incredible friendly and professional. They are respectful of you and you pet and explains things to you in terms you can unerstand. Any time we have called with questions, they have gotten immediate answers for us or let us speak to the vet within minutes.

I would not recommend using this corporate nightmare of a vet. It was a nightmare - even though we knew exactly what was wrong with our puppy (we adopted him from the MSPCA) they insisted on doing expensive testing each time we visited. During one of our appointments the vet suggested that we hold off on vaccines as the puppy was small and on high levels of medication. Three visits (and close to $500) later the receptionist tried to take me on a guilt trip about the vaccines she was very rude.