I have been a member of Banfield for over five years and had not experienced any issues until now (used to live in Florida). However, after moving to NJ over a year ago, I have been running into difficulties at this place. Customer service is horrendous and most of the doctors act as if you are inconveniencing them when you ask question about your pet’s health….. Isn’t that what we are supposed to do in order to better understand what is going on? They expect you to just take medication and give to you pet without knowing exactly what the issue is. Some of the people at the front desk are rude and not compassionate. 80% of the time I’m upset after leaving this place. Scheduling is a problem. I was told I HAD to drop my dog off to get vaccines and was told I was not allowed to stay with them!!!!!!!!!!!!!! Supposedly, regular appointments are for pets who have issues (an illness) and not for pets who are only coming in for vaccines. They have never called me to check in on my pets following a visit, according to their supervisor this is supposed to be done…… Needless to say I am no longer a member of Banfield and will be finding my own vet outside of this company. For those of you who do not know there are other forms of pet insurance out there!

The lady who was working the desk was extremely rude i had a coupon for a free doctors visit and she told me that it did not include any shots or medicine that she might need which was okay with me she started getting nasty when i had asked her about what i thought was pet insurance however it is a wellness plan. I asked what it covered and in a very rude tone she said just the doctors visit like i said you have to pay for shots and perscriptions. i then asked if they had any insurance or the wellness plan was all they had and she said no we only have the wellness plan and rolled her eyes at me then asked me when i would like to make an apptmnt. my response was that i was going to go to a real veterinarian. do not go here!! unless you want your pets care in the hands of rude people who dont care about what theyre doing.

Great price and wonderful and happy staff. I enjoyed going there. Especially during their "Walk In Hours" which you do not have to pay the standard office visit fee. They saved me $150 compared to the other vet hospital I used to go to. Give them a call - they will give you pricing right over the phone!

If you use this place expect to stand in line for a hour and then find out the staff behind the desk is clueless. Twice we've had prescriptions called in for refill and go out, wait an hour and they can't find them.

Took my puppy in because she injured her right front leg. The vet was very caring as was the vet's assistant, but the prices are totally outrageous. The cost of an exray for her paw was going to be $220 plus. In an emergency, you can get your pet in right away, but be prepared to pay!!