I saw Patricia Dineen for my visit because the actual vet was unavailable. My dog had her weight and temperature taken as well as her heartbeat. All of which my husband, a doctor, could have done at home. Patricia took a look at my dogs tick bite-previously most of the tick was taken out at night time by my husband. She said there's nothing she can do about whatever is left in there unless she is sleeping. I know that costs more money and she said she can give me ointment. I told her I can get the same ingredients of medication over the counter for a cheaper price. I asked why I'm paying $50.00 for a 10 minute visit when nothing actually got done to resolve the issue. She said, "Well I did do an exam on her." No she didn't. Everything she did, I do at my own home. Patricia needs to learn how to consult. She could have easily come out and said there's nothing that can really be done and let me make the decision of whether or not I still want my dogs weight, and temperature taken. I am in a very high position myself and when someone has a simple question, I don't charge them. I just advise/consult them and that's the end of it. Banfield has lost my business and this is just the beginning of my complaint. Next, I will be going to the Internet. Everyone will know that Patricia is unhelpful and it's obvious she is not compassionate by the way her tone was towards me. It's highly advisable that Patricia learn to explain ingredients and why something can't be done instead of stumbling words and looking at a customer with a stone cold face. Enough on this website-I will ensure everyone knows that this sort of practice is unacceptable. Consult-Advise-Educate. Not, Weight-Temperature-Heart-rate-$50.00.

RIDICULOUS! made an anointment for my puppy 6 weeks old and refused to give him shots because " hes to young" when my other location does it, and if you knew he was to young why would you let me make an appt for shots?!?!?!? Was more concerned with " how cute he is" rather than checking to see if there were any problems or concern area. I had asked about ordering a specific heart-worm med i prefer and they tried to tell me that it was more beneficial to buy the two separate ones they offer. I have nothing against suggestive selling but when i tell you 6 times i don't wanna buy the crap you use i want specific meds give it up. wouldn't even give me a script. I have two puppy one now 8 weeks and the other 9 months. we chose banfield because out oldest went to a location in SC and it was FANTASTIC, we love it, so we thought wed do the same for him and we very much so regret it.We plan to bred them when they are older enough and they had the nerve to tell me that It is a bad choice not to get them both fixed because most of their puppies are just going to be put down anyways cause the Philly euthinazation rate is very high. I don't care, i don't live there! Then proceeded to carry on and on about how not getting then fixed is bad for us, and dealing with puppies is a mess and i cant even remember what else. Your my vet, your suppose to say OK, well when the time comes well make are there both in great health and everything is perfect. I asked about some dandruff i noticed him getting and all they said was its poor shampoo, and now 2 weeks later he possibly has mange( and ill be taking him to a different location, because this place was dirty). And to top everything off they wouldn't even give him his de-wormer. she put it in a bag and said here it is you can give it to him! ARE YOU KIDDING ME! this is why i pay you monthly, do your job.

I would avoid this particular Banfield at all cost. The receptionists are incredibly rude-they refused to provide a prescription for 1800petmeds for heart hard insisting that it is "against Banfield's policy since it compromises the vet's license". Needless to say, I've had no problem having other Banfield's call in the prescriptions with no hassle. The vet insisted that my dog needed some $70 vitamin for his skin (it was dry..not a big deal) when all he needed was a $9 oatmeal shampoo-problem solved. The absolute breaking point for me was when they failed to wipe the dog down after expressing his anal glands. I have never seen such poor work ethic! Ten minutes down 73 south is where the Marlton Banfield is..the service there is night and day by comparison.

This is the absolute WORST animal hospital ever! I have had nothing but problem after problem with them! The appointment times are a joke, you have a 10am appointment and you won't be seen til at least 11 or 11:30am. The staff at the front desk have horrible attitudes and customer service skills. I have an epileptic dog and because of their error he spent 2 nights in an emergency animal hospital and costed us almost $1,000! There's 3 vets there but apparently only one of them is a real vet and can perscribe medications. Now my dog has to wait a week for the one qualified vet to come back to call in his perscription, which is very dangerous and could cause him to spend more time in the animal hospital! We have transferred out of that banfield because they have been absent minded with my dog one too many times! I recommend you stay away from there and find a better, more qualified vet.

I am astonished that this place is in business. My dog has a severe seizure disorder and his lab results were lost. The staff was very rude and the management of the office is terrible. I have no confidence in the quality of this place.