I brought my two dogs in for porcupine quills in the face on a Sat. afternoon because my regular vet was closed. One dog was in really bad shape with quills inside her mouth and throat, and the other just had a few in the mouth and paws. The bill was steep with expensive anesthesia, antibiotics, and work, but they reduced the exam price for multiple pets, and were great with follow up. Our feisty porcupine eater ended up with traveling quills poking through her lips and nose in the following week, and they were great to see her for free and continue to remove the quills, not charging for extra anesthesia or time. I really appreciate the care they took with her, and that they didn't continue to charge us for each visit. All staff were very kind. In a pinch, I would go here again.

A terrible experience $800.00 later. My Shar pei Coco was attacked by a Rottweiler and was in need of stiches, then they tell us, it could be from $600-800.00, so they needed$ 600 down. They would know there after the procedure was done exactly how much it would cost. Yes it was $748.00. The Vet Dr. was like she was rushing through the whole ordeal, unbelievable. Then 10 days later we take her to remove the stiches, they did not even clean around the stiches The job was like if a child stiched her up was a horrible job. That's what $748.00 gives you.. A dirty dog.

They overdosed my dog with medication and said she was unresponsive and said she needed to be put down. The vet instructed the tech to rush us into putting my dog down with no remorse. I'm in health care for humans and knew the dosage was to much for a little dog and so I waited it out for the medication to wear off and my puppy became more alert and would raise her ears when I called her name. So I proceeded to request for the vet, when she came in she stated " I will not examine the dog again and I have already made my decision"! So we left and went to the VCA, they are very nice and helpful but expensive. They stated that my dog needed xrays but she might have liver failure do to the amount of meds that were given to her and to just take her home and observe her and we tried to follow up with ponderosa for xrays and they were sent to a specialist but my puppy did not make it make it before we could get the results back. The Animal hospital was terrible they and wanted to order to many unrelated tests and would not order xrays and sent me to collections for $50, the cost of the OD med because the didn't run my pet insurance. Any place can give shots or check ups. Please take your pet anywhere else in a pet emergency!

I think the main problem with the care they provide is that it seems so uncaring. We all love our animals, but we can't afford to have everything done every time. When I needed to take my dog home on her first day after surgery because I could not afford another day (where the treatment offered was just hydration), the vet and vet techs were extremely rude and unprofessional. When I signed my dog out against medical advice, my husband and I were treated horribly. We were tapped out at $2500 and I felt I could make sure she was hydrated from home. My dog has done fine. Overall I think the medical service was fine, but the way we were treated was awful. Haven't they ever been broke trying to make the best decisions with limited resources? I can't imagine a vet tech has $2,500+ to drop in two days. The vet tech literally would not give at home care instructions because we "knew it all." I can't believe I paid so much to be treated like that.

My dog had been hit by a truck and had to undergo orthopedic surgery. I had no problem with the care of my animal. However, I was disconcerted because the estimate was between $1700 and $2100. When I asked some one else how much was the amount I would be charged it had grown to $2700 and I was told I had to increase my Care Credit limit. I was transferred to the vet and asked him exactly how much it would be. He said again betwee $1700-$2100. This happened a couple of times as I talked to different people. Finally, they faxed me this estimate with a permission to operate. When I went to pick up my animal and pay again the price had climbed to over $2700. When I showed my estimate the bill was rectified. If I had not questioned it I would have been over charged $600. Many people are upset and focused on the care of their animal rather than the price. I really believe that someone in the back is cooking the books. Be very careful.