These people really have no clue what they're doing. They misdiagnosed my cat and now he's dead. He had a long history of UTIs, which were treated at Good Shepard. A few weeks ago, he was having problems urinating, so I took him in expecting it to be another urinary problem. He had a lot of fluid in his belly. The first vet I spoke to tried to tell me it was fat. I told her it very definitely was not, as it just developed over the past week. She proceeded to argue with me and basically told me I didn't know what I was talking about. I left him with them to run some tests. Their diagnosis was irritable bowel syndrome which lead to leaky gut syndrome. They changed his food and had me give him sub epidermal fluids for dehydration. I took him back the following week and he had not improved. They told me to keep feeding him the new food and bring him back the following week, so I did. When I took him back in, he was worse. They wanted to insert a feeding tube into his stomach, which was something I didn't want to do. They said the alternative was to keep feeding him the new food and see if he improves. He got worse to the point he could barely walk. I took him to VCA Animal Hospital to get a second opinion. I had googled Good Shepard's diagnosis and the symptoms were completely different. When I took him to VCA, they said he had kidney disease. By the time I took him in, his kidneys had failed and he had to be euthanized. If Good Shepard had properly diagnosed him, he could have been treated and would still be alive today. If you love your pet, I would take him or her somewhere else.

We started our relationship with Good Shepard caring for our Doxie-Beagle. Lizzie had renal failure and was in their care the last months of her life. The compassion, professionalism and knowledge they demonstrated was second to none. Together, we worked out a treatment plan and agreed on what treatments did not make sense. I bought a number of supplies for Lizzie, including sub-q fluid. They offered a very reasonable price for a dozen bags. All of Lizzie's supplies were cheaper than her previous vet. Lizzie was euthanized at Good Shepard. They accommodated our very short notice with ease.and shared in our grief. After she died, they bought back the unused supplies unless it was prohibited by state law. We rescued a beagle a few weeks ago and he is now in their care.

The team at Good Sheppard is wonderful. We rescued two puppies recently, One of which has had systemic health issues and Good Sheppard has been there for the pup every step of the way. Vets that support rescues, the fosters, and the adopting families are heroes. Whether you're a pet lover who rescued or obtained from a breeder and you're looking for a Vet with boundless compassion, go to GS.

I have 3 pups which Good Sheperd has always taken great care of. With any Vet, you may look at expensive bills or prompt service, but I feel this staff is more in line with customer/pet owner interests. They have always been respectful of billing, and work schedules. Good Sheperd will always have my business.

This company used to be trustworthy but is not to be recommended anymore. Their treatment preparation is excessive, and their animal treatment procedures shows a clear disrespect and lack of compassion. We were very disappointed.