After sitting down and reading all the reviews on various search engine sites, I have to admit the best description of the employee "Val" is indignant. I also had a horrendous experience with her. She is condescending and outright mean. Her bitter affect is apparent in her approach with people and visibly shows on her face. She was not helpful, and gave us the impression she did not enjoy her job. When you work in the service industry, you should be receptive and friendly with your clientele. "Val" was the extreme opposite. Pure vinegar running through those veins.

I also noticed their employee named Val. A while back we took our dogs in and she was just awful with us. Immediately we noticed she was unhappy and took it out on everyone. Yes it was busy but we noticed she was even awful with the people she works with. She was rude, had attitude, was snippy and not helpful in a stressful situation. You should be nice to customers if you want to keep them as customers. I tell everyone I know that they should not go to this Vetco, go to Menaul because of the employee Val. She is just rude and not wanting to be working for us customers. Maybe she needs an attitude adjustment or another job.