We have been bringing our pets here for the past two years. Exams and vaccines are done in the back room, which I've never understood the logic for. Some things I obviously get, but a basic exam and shots? We've seen several of the vets here, and while they've all mostly been pleasant, they are terrible about calling you with updates. The receptionists are mostly rude and treat you like an inconvenience. It should not take five minutes just to be acknowledged that you've arrived, or that you're ready to check out. Every time we've brought our pets in, we've been assured someone will call us with an update or to let us know if they need to do a procedure before doing it. I've been called ONCE in the two years we've gone here. Last year, they extracted teeth from my cats without telling me. I found out when I showed up to pick them up and they handed over antibiotics. Our most recent visit was the last straw. My chinchilla had been very sick, so I brought him in. He was there for two nights, and I had to call every day for updates. They never called to say they hadn't been able to draw blood or trim his teeth on the day they said they would try, which I would have appreciated knowing. I was told the blood work would be done in house; it was not, and when I called for an update, the receptionist told me when they got the results "depends on when the company we use decides to send it to us". I brought my chinchilla home on the third night when the blood results still weren't in and he wasn't getting any better. There was no call again the next morning, so I called and learned my chinchilla was in severe kidney failure and the prognosis was not good. The vet recommended euthanasia. I was obviously upset when I set up the appointment, and was treated like a nuisance for asking for an earlier time. When we arrived, we waited 30 minutes to see anyone (a receptionist who told me once we paid she could "take him back" and we could leave). NO ONE explained to me that I could not be present for the euthanasia or why. I asked to speak to the vet - the one we had been told we'd see was busy, so a different vet came in 10 minutes later. I told her I wasn't okay handing my chinchilla off after waiting 40 minutes and that no one had explained to me why I couldn't be in the room. She did explain it, after my husband had called another vet while we waited and they explained it. I was furious at this point, but signed off the rest of the paperwork and then waited until the euthanasia was finished and they brought him in. The lack of compassion this last visit was unacceptable. I don't appreciate not having things explained to me, being treated like I should hand over my payment and then leave, and making me and my poor pet wait 45 minutes for this type of appointment. I will NEVER come here again, and wish I would have found a different vet before this.

Absolutely best vet out there! I brought my bearded dragon in who was knocking at death's door because my cat had gotten a hold of him and nearly killed him. I brought my beardie in, Legolis, and they immediately took him in and started treatment. The doctors, including myself didn't think he was going to make it. Legolis stayed there for 5 days and with constant care, he pulled through. Dr. Ceballos was his primary vet doctor and he was absolutely fabulous. The entire bill after a weeks stay was literally only $50! Dr. Ceballos was very cordial and pleasant to be around and easy to talk to. I would call on a daily basis and not once, did Dr. Ceballos ever give off an attitude or anything to make me feel badly about me "harrassing" their office LOL. HOWEVER, the front office could use a couple new staff members. Their office manager, Adriana, is a complete moron. She would give me the impression that I was annoying her with my constant calls about my beardie and she tried to over charge me! I would have her go and "ask" dr. Ceballos what the bill was looking to be and she would "go" and ask him and come back and say it was starting off as $150 but when I talked to Dr. Ceballos about it and let him know what Adriana was telling me about the bill, it was later established that my bill would only be $50 and no more. So in shorter words, the Dr.'s are amazing but the front office needs some work. But don't let that discourage you. I trust this vet with all my pets and I refuse to go anywhere else.

Our 4yr old Siberian Husky, Sasha was bitten by a very long (5ft!) Rattlesnake. Needless to say, we just happen to call the nearest vet for help and we came across this hospital, the staff was very cordial and kind, and we got to speak to Dr. Caballo, who was very attentive and kind (the good Doctor had a good bedside manner) well, I must say we (my family) was very worried about our baby (she had a overnite stay, due to the severity of the bite) we thought (and the Doctor) she was'nt going to make it, but she (sasha) pulled through, with the Doctor's expertise (and lots of prayer) We (my family) have now found a Vet and a place where we can trust our cherished family members. Thank You and GOD Bless you, Dr. Caballo!

I hate to write a bad review, but Dr. Maertens, is horrendous! I have seen a few other DVMs at this facility which have been fabulous and had Dr. Maertens on 2 other occasions, which were both unpleasant, due to his mere personality, but no damage done for all that I liked about the other DVMs and staff. However, today after a traumatic incident with our cat, who do I get for an evaluation post trauma? Dr. Maertens, the most un-compassionate, rude, unprofessional one! UGH! After taking an hour to do a chest Xray, he attempts to explain the "body X-ray" to me. Being a healthcare provider myself with some knowledge of CXRs, I could hardly respect his interpretation (his concern the heart was not attached to the sternum...Ummm, the heart ISN'T attached to the sternum!) and the subq emphysema that he felt warranted "surgical repair", can we say TAKE ADVANTAGE OF A SITUATION???? Disgusting...he could tell me the cat was in pain, yet couldn't tell me the VS (which would be a better indication of pain vs. visual assessment) of a cat who didn't seem to be in acute distress. He's an idiot!!! I would recommend this place, ONLY if you can avoid this particular DVM!!!!! Hilariously, he said he didn't think I was welcome back...baaahahaaaa! REALLY?! I wouldn't go back at the risk of him touching one of my animals!!!!!

Wonderful Place! Dr. Danita Reese is outstanding - Very patient and explains everything perfectly. She is sooooo very good with my little old dog "Gary Bryant" and he just loves her. Everyone who works there is very patient and owner oriented. Recently my little dog "Gary Bryant Crane" had to be put to sleep and his passing was gentle thanks to Dr. Reese. I am so fortunate to have found Sunridge Animal Hospital and especially Dr. Reese!