I have been very happy with the vets at this Banfield and will continue to go there. I have saved so much money by subscribing to the wellness plan it is worth every penny of it. I take the plan that has the annual physical, shots and dental cleaning, which the cleaning by itself is $250.00. Having spent $1000.00's of dollars over the years, finding the Banfield wellness plan has been great.

Really like the Wellness Program and everyone at this location is courteous and helpful. Easy to schedule an appointment. Upfront charges and fees. Overall great experience at every visit for the last two years.

Here is a copy of the letter I wrote to Banfield. After adopting a dog I signed up for the senior wellness plan. I originally thought it was a great idea, but my experience with Banfield has been anything but. From the first day there has been nothing but problems in regards to communicating how the plan works, effectively treating my dog, misdiagnosis, and finally communicating the severity of his health. The vet misdiagnosed my dog Benny. Benny was consistently given allergy medication and steroids which only made his scabies worst. Once the vet realized Benny had scabies, he refused to treat him with a common heart worm medication that would have solved the problem. I had to spend a lot of money to take him to the dermatologist, when the regular vet could have done it. I was eventually refunded the cost of the visit to the dermatologist, but not refunded the money spent on unnecessary medications and treatments. I just left it alone. After that vet left my state, he was replaced by another vet. She seemed nice. But one day Benny was not doing well. It was literally overnight he became ill. I took him to see the new vet who was now his regular vet. She did a blood test and determined he had developed IMHA Immune Mediated Hemolytic Anemia. She nonchalantly told me it was "sorta serious" and gave me prednisone. I asked "can we give him something else because this steroid makes him pee a lot , and he pees everywhere in the house?" As a vet her job should have been to explain the gravity of his illness in a way that I understood how serious it was. She did not. She should have told me "get your dog to the ER he is dying!" But she didn't, so I waited for a few days so the prednisone could start working. But it didn't, he collapsed 3 days later and went into a seizure. I rushed him to the ER and he stayed there for 5 days! Had I been advised properly Benny might be ALIVE with me today, because every minute counts. Yesterday would have been his 1 year anniversary since I adopted him. Instead I have to deal with his 1 year anniversary of his death on January 31, 2013. I waited for a while before writing to Banfield because I wanted to have a clear mind and make sure I was making the correct decision. He passed away January 31, 2012. It will be 3 months since he passed, in a few days. I am so disappointed with the constant problems I had in dealing with Banfield from the first day. I will never recommend you to ANYONE. I had adopted another dog because I know Benny would want me to give another dog a loving home, like he had with me. I loved him as if he were my child. We spent $4,000.00 on the ER visit trying to save his life. If the vet would have done her job correctly he may still be alive and I may not have had to spend the $4,000.00. This is not including the yearly cost for the plan of $40.00/month and the money spent on the wrong medications and treatments. I would like a refund of all my money spent using Banfiled's inadequate services. I would also like refund of the money spent on the ER visit. Because if she would have told me how serious his condition was, I would not have waited a minute longer to get him to the ER on the proper medications that could have saved his life, had I not waited because I was not advised it was fatally serious.

This hospital is AMAZING!! They have an excellent staff, right when you walk up to the desk you are greeted with such amazing, respectful, and professional receptionists(Jamie, Janie, and Samantha) Especially Samantha Sanchez ,she always has a smile on, very professional, and let's not forget beautiful... she is the ideal image of Banfield:) and their nurses are just as amazing. Everytime I've gone I have always had the pleasure to be attended by all of the nurses(Tina, Jessica, Christine, Eunice, Candace, and Jonathan) they truly care about every pet that walks in and helps out in every way possible. And their management Hector is also great! He is very understanding and sure knows how to run a hospital in tip top shape. But what keeps me going back is Dr. Davila and Dr. Sultan, these are one of the best Dr's that I've come across! They are excellent when it comes to diagnosing your pet, they do everything possible to help your pet in any way, they always pick the best treatment to help heal your pet, and always make the best decision for what's right for your pet. I am really glad that I picked this veterinary office, I will keep on coming here and I recommend it to everyone!

This place is in PetSmart and is terrible. The "doctor" Dr. Martinez was very short and insensitive. I had to explain my cat's symptoms multiple times to 3 different people before getting to speak w/ him. Then, he doesn't listen to my cat's symptoms, he simply wants to run $500 of tests. Many of the tests he wanted to perform were for outdoor cats! Meanwhile, my cat's never been outside. They over-drugged my cat calling him "fractious" and now he won't come near me 2 days later. I'm so sorry i put my cat thru all of that to find out they couldn't find anything. I'm not surprised. PLEASE STAY AWAY FROM HERE!