We couldn't be more disappointed in Klaich Animal Hospital Ltd. They just don't care for anything but money. Though money is how a business is run they seem to have lost their soul in the process. On 09/20/2014 we went to go feed our 3 1/2 month old puppy and found that she had a broken leg. We rushed her to the closest Emergency Animal Hospital and they x-rayed and wrapped the leg and advised us to go to Klaich Animal Hospital Ltd. The next day we took her there and after the examination they told us that it was not possible to have the leg casted and that it required surgery to put in screws with an adjustable bar on the outside of the leg. We agreed to this and the procedure was done. The cost of the surgery was a little over $2,000 after the follow-up x-rays and the cost of the Emergency visit was a little over $680. We had no choice but to put the bills on our Credit Card. The surgery went well and everything went back to normal after that except we gave her special attention and isolated her to the main bathroom where we made that her private sanctuary. On 12/09/2014 when we got home from work our baby girl wasn't feeling well and unable to eat or hold anything down. We waited until the following morning and she wasn't doing any better so we kept her inside that day and when we got home we knew something had to be wrong and so my other half took a half day off on 12/10/14 and took her to the vet for an x-ray and it was discovered that something was stuck in her colon. The vet gave us some medicine to try and dissolve the material and advised us that if it didn't move on its own in the next couple of days that it would require surgery to have the object removed. On 12/12/2014 we took her back to the vet for another x-ray and was told that she was in a lot of pain and that the foreign object had not moved much. We were told that the cost of the surgery would be from $1,200 to $1,500 unless they had to remove part of the intestine due to the damage from the foreign object. The estimate for the bowell recess could cost up to $2,500 or more and that we had to make a decision in the next couple of hours. Because we were still paying $1,500 for the broken leg and adding a possible $2,500 more to the bill it put an extreme strain on our financial situation and was forced to make a choice. We were given 3 options. One was to pay the amount that Klaich Animal Hospital Ltd wanted (which would have put us in dire financial straits). The second option was to put our little girl down (this was not an options for us). The third option that Klaich Animal Hospital Ltd gave us was to surrender her to the animal hospital and they would cover the cost of the surgery, spay her and find her a new home. At the time the only options that we were considering was #1 and #3. We were very upset at the idea of giving her up but knew that it would be almost impossible to handle a $4,000 vet bill but we knew for sure that we wanted her to live so we chose option #3. We were called after the surgery and told that they did have to do a bowell recess and that she done well during the surgery which meant that the higher cost would have been what was required. It disturbs me greatly that the Klaich Animal Hospital Ltd would rather take our beloved pet from us and give her to a stranger than accept a lower amount of payment that we could better afford. If they would have been willing to lower the cost they could have made some money for their Company, we could have kept our lovely little girl. But instead they would have us be miserable by taking our beloved pet and lose money on a surgery. I don't see how this makes any business sense. This insane way of doing business is appalling and very hurtful and should not be allowed. I will do everything that I can to let as many people know how they operate their business so that others will not have to go through the pain and agony that we did. We have now lost a valued member of our family due to an insane business practice. Sad and disappointed ex-puppy owners.

The front office staff are REALLY RUDE!!! I took my dog to have its teeth cleaned, got an estimate for this and when I went to pick up my dog, the price went up $60. When I questioned this i got the snottiest response from the girl at the counter, "it is just an estimate". Then she went on to tell me the free services they performed, nail trim and anal gland squeeze, both things my groomer does on a regular basis as well as my self. They did do a good job on the teeth, but I will really have to consider if I will do business with an unethical business again.

This is a pathetic excuse of a veterinarian and if I could give them a zero I would after seeing how they mutilated my friend's Doberman. After admitting to botching the third surgery performed on this poor creature all they could say was sorry as they still proceeded to charge my friend $300. Now this poor Dobe has no real ears left and will have to live with Klaich's mistake for the rest of his life (keep in mind he is only a year old). This so-called experienced vet should be shut down and should have their licenses revoked!

We have been taking our dog there for over a year and It was only positive experience. Once we had to take Trooper there because he cut his paw, and the doctor took him in right away, without an appointment, and no extra charge. They even gave us an extra bandage materials & kept the pup the whole day while we were at work. I like that place.

Klaich Animal Hospital was extremely accommodative every time my cat needed care. The staff and veterinarians were excellent and gave the most professional impression. The wait was a bit more than expected as I was bumped for an emergency, but I totally understand. I would have no reservations bringing pets there in the future.