I had a horrible experience there this past week. I have been a loyal customer for several years, but this week my Jack Russell Terrier of ten years was attacked by a Great Dane. I rushed them in and he was treated and sent home with me. A few days later he woke up very sick. I took him back in (dropped him off) and received a call that he required "some" of the dead skin removed in a surgical procedure. When I picked him up that evening, I found my dog literally sawed in half. Stitches that spanned around his back and belly. I was also told that the price was now going to be $150 more than I was quoted and asked if I could afford to put him in the emergency pet hospital. $1500 into the two surgeries, I told them that I couldn't afford the vet hospital but that I would stay up with him all night and take care of him. All week I had been asking, "Is there a chance he will be okay, because if not, we don't want him to suffer." Each time I was told that although my Jack was ten, they thought he would be okay. Well, to make a long story short, I stayed up with my best friend suffering all night. He had a seizure at 3:45 am and passed away a little after 9:30 am, right when I left his side for a moment. I am at a complete loss. Was I taken for a ride so they could have more money? Yes, and in the end, my dog spent his final hours suffering. I will never forgive myself.

I have worked with Drs, Palmer, Williams and Gray. All are super competent. Excellent experiences every time.

Pyramid has taken care of my animals for as long as I can remember. I have moved several times and will still commute across town to visit their office. Their staff is warm an cautious and our animals have always been well cared for.