I have been taking my puppy here since she was 9 week old. The vet is always gentle with her and they always inquire about any concerns that I may have. She is now 5 months old and has received all of her vaccinations here. The staff always schedules our appointment 3 weeks in advance, they call to confirm the appointment the day before and they call the day after the appointment to check on my puppy to see how she is reacting (if at all) tothe vaccines she received. I should note the I chose not to apply their brand of flea and tick medication (Firstshield trio) because I read reviews about small breed dogs having a bad reaction to it. I was also incorrectly told how to apply the medication (they told me to apply it down her back from in between the shoulder blades to the tail but when I read the instructions you are only supposed to apply it in one area in between the shoulder blades for dogs under 20lbs). All in all I am happy with the service they provide.