Its been two years since our 16 year old beloved cat, Apollo, was put to sleep at the BSAH. It was a horrible experience. A needle was inserted into his little leg (he weighed only 6 lbs) and he struggled so much that 2 assistants had to hold him down. After several minutes, he was comatose but still breathing. The techs had to do the procedure a second time because, in their terms, he was still "fighting" to stay alive. At this point my husband and I left the room and returned after the second attempt was successful. A horrible way to remember our pet's final moments.

We decided to board our dog, Johnnie, there for the weekend. We were greeting by a recenptionist with a complete lack of customer service skills, very unfriendly. When we were done checking him in we were apparently ready to go, but she didn't tell us that for another 10 minutes (we were waiting in sight). The individual we saw walking dogs was smoking, I'd prefer my Johnnie to not have smoke in his lungs. They also underfed our pup! How dare they?! He was returned with half of the food packed for him still in the container! I had only given 2 meals extra in the container! He also attained a UTI and a scratch of the top of his head while we were there. They also charged and did a check up (without notifying us first) However, the one good thing they did, they found an ear infection and began treatment. Long story short please don't bring your dog there!

My first time walking in the front staff greeted me very attentively. Upon getting into the exam room, the staff was really friendly. I had a long wait between seeing the assistant and vet, but it was okay as vet explained that he was with a family who was struggling with the decision that they may need to put their dog to sleep. The vet spent plenty if time talking with me, answering questions, and explaining needs for kittens. My second visit was much faster, and continued to be a great experience. Everyone is friendly and really knowledgeable. Plus you can't beat the convenience of their "paw plan" that lets me plan monthly payments for my pets needs

I have been coming here for years primarily for grooming but occasionally for an emergency visit when my primary vet is too busy or out of town and it is a matter that requires urgency. Judy at the front desk is always extremely accommodating and will slip me into the schedule! The Grooming is TOP NOTCH! Dawn is always excited to see my dog and my dog loves to see everyone there. I dont know what they do to him while he is there but he is always extremely excited when we get there! Dawn is very knowledgeable and always capable of answering my questions about my dogs coat. I have never had a dog that sheds so proper coat maintenance is something rather new to me. I asked about shaving him in the summer to help him stay cool, she then informed me about how shedding works and how his coat actually helps him cool off! She also likes to dress him up for holidays by adding a bow or a festive cover to his collar. Whenever I have dealt with veterinary staff they have always been friendly and informative. They care about the animals and have taken time to make sure that my dog is comfortable enough to perform what ever exam is necessary. My dog likes to hurt himself a lot. somehow he is always cutting himself on a stick or running into something! so when I have gone there scared to death that he won't be ok they have reassured me that everything is ok! and dogs will be dogs.

What an amazing group of people! We are adopting a small Pomeranian from here and have had a great experience. The tech Kelly( also the foster mamma) has been very helpful with any questions we have had. We are thrilled to have found this sweet little puppy and can't wait to make her a permanent part of our home! Thank you to the office manager Chelsea for introducing us to this little gem :)