We take our car Ralph here. I love it because we never have to wait, everyone is so nice there especially Dr. Langston, Ralph just loves her! You can tell she has a great love of animals and wants only the best for them. She takes great care of our Ralph and I'm very sure every other pet that comes there. I always recommend her and the Hospital you just don't find that many great people all at one place!!

We recently brought our humane society adoption cat into the vet because of some behavioral issues, i.e. peeing all over the house. They were very understanding about the frustrations, and made sure to rule out any medical reason that he wasn't using the litterbox. Dr. T thought outside the box, and suggested an anxiety medication. Cats get anxious too! Walgreens has a prescription membership, which makes the medication he needed very affordable, and well worth getting. He has stopped peeing and is still a great addition to our family, and I don't have to clean up cat pee anymore. That's a win for me.

My husband and I recently moved to the area, and adopted a puppy from an owner who could no longer care for her. Our puppy is happy, healthy and smart, but was pending her rabies vaccine. We went to the Finger Lakes Animal Hospital because it is so close to our home, and simply because we are not familiar with the area. My husband called to make an appointment with no problem and they asked us to bring in a sample of our puppy's stool. The office staff was wonderful. They were sweet, helpful, and attentive. HOWEVER, one of the female doctors was extremely rude and condescending to my husband and I. We adopted our puppy knowing she had limited paperwork, but we did what we were supposed to do-take her to a vet to receive a rabies shot. When the doctor walked into the room, she very curtly informed us that the paper work on our dog did not include the specific dates of her previous vaccines (which she received before we adopted her). She repeated that multiple times, and spoke to us almost like we were irresponsible children being scolded by a parent. Then, she demanded we call the people who sold us our puppy to ask for the dates. When my husband didn't jump up and grab the phone right away, because she continued to grill and reprimand us for not having more paper work on our pup, she asked my husband, "Are you going to call, or what?" Also, without consulting us, told her vet tech that our puppy was to receive another vaccine that we did not come in for. My husband stopped her and reminded her that we only came for the rabies vaccine, and nothing more. She replied with a, "Don't you want to protect your puppy?" Thank goodness my husband has no problem being stern, and again,reminded the vet that we were only here for the rabies vaccine that she was missing. At this point the vet tech who was in the room the entire time, explained the purpose for the vaccine and that it was optional. Then, the vet asked (very rudely) if we brought the stool sample, which we did and was taken by the office staff. She then mentioned that it would be an extra charge to inspect the stool sample. Again, my husband very firmly said that we are not interested in anything else except the rabies vaccine. When we initially made the appointment, they requested the stool sample and did not mention at all that it would be a separate procedure and extra charge. Rather, the doctor briefly mentioned it under her breath after we already brought the sample in. We let her know, again, that we only wanted the rabies vaccine and we were not interested in having the sample inspected. At this point, we just wanted to leave as soon as possible and did not want to continue any business with the Finger Lakes Animal Hospital, even though having the sample inspected is a check-up standard. We understand that she is a professional and extremely knowledgable in the subject, but we are surprised and disappointed at how poor her customer service and communication skills were. It was insulting and embarrassing, and made for a very uncomfortable appointment. We will definitely be taking our business and sweet puppy elsewhere, where we do not have to be worry about being guilted into extra charges or treated in a condescending manner.

Everyone has been very helpful. Finger Lakes Animal Hospital saved my duck when he was attacked by a fox. Mohawk was hatched out in my high school class, and has been my pet since. I was devastated when a fox got into his pen and bit him so badly, muscle was torn down to the bone. Dr. Tyrrell was willing to examine him and treated his wounds. She worked with him throughout his recovery. He has healed completely, and is very happily living in a new, reinforced pen with his hens.

The staff always takes such loving care of my animals.....they are patient and thorough whenever I visit there...Katrina is a top notch doctor.....second to none!!..you can tell she truly loves and cares about the animals that she sees.