We took our toy poodle here for a couple of years to get his shots. I felt like the vet was condescending and rude at times. The kicker is that we moved about 6 months ago and called for our dogs records and they have absolutely no record of him. How do you completely lose a chart? I am very disappointed. Luckily I kept most of the records myself, however this will end up costing me money in getting some shots redone.

The staff and doctors at this hospital are some of the most loyal and heartfelt people that I've had the pleasure of not only going to and working along side of. They have always treated my dog with so much love that its an actually treat to take her to the vet. Its understandable that some people can have bad experiences at every place, but I can truthfully say that sometimes it is a misunderstanding and sometimes it can be the situation. For the gentleman that was upset with his pet with a possible urinary tract infection- I personally worked along this case with Dr. Kelver and she was extremely upset that you were unsatisfied with the visit- explaining that an exam was completed and offered to bring your pet in that day or at a week recheck that you declined. I know her personally and she cares so much for the animals and actually comes from poor background so I very much doubt you were a "car payment". Also you said yourself she talked to you in the room- can we go to the doctors office and not be charged an appointment fee? I hope that you do find a vet that is more to your liking, but you will not find one that more compassionate as those at grand island small animal hospital!

Very Compassionate. Very helpful.

I have three dogs and have been taking them to GI Small Animal Hospital for about 3 years. The staff is great and they are very understanding. Unfortunately, I have used their emergency services quite a bit, thanks to two of my dogs getting a little too crazy playing around, and they are always excellent and take you in right away! I have never had a problem and I even recommended them to friends and they really enjoy the facility too!

I have a beagle that suffers from epilepsy. The first seizure he had was a couple years ago and I live on the island so I obviously took him to the closest place. His seizure was over before we even got there. We waited about 20 minutes for the doctor to come in. When he did come in he did not look at my dog or even examine him. All he did was come in and tell us that a dog that has epilepsy is not ever going to be the same again, that there is medicine to stop the seizures but they will all make the dog lethargic and the dog will not be happy. He also mentioned that my dog will most likely die before he reaches 2 years old. We immediately took him to cornell university near where we grew up and got the exact opposite information. He is on medication and is now 3 years old and a happy puppy. My second visit to this place was out of necessity. He was carefully weaned off the medication under the supervision of cornell. After a few months he ended up having an aweful seizure that he would not come out of. After an hour I was forced to bring him back to this place. They took him in, gave him a steriod to stop the seizing and monitored him. A full day and a half later he did not improve and I pulled him out of there and brought him to cornell again. It turns out that what this place did was treat the physical signs of the seizure, but they did not stop the brain from seizing. He was almost 2 full days of being continually in a seizure. This "animal hospital" thought that the facial twitching that he had was him growling and baring his teeth but it was from the seizure. once cornell was able to stop the brain from seizing, his heart was stuck in ventricular tachycardia which is basically a dangerously raised heart beat. he also had an irregular beat. after a week of being in the icu at cornell he was able to be released home. 2 months later he is still on 4 different medications, one of which is a steroid that he is having aweful side effects from. we still do not know how much damage was done and if he will end up having to be on this medication the rest of his life. (btw the side effect is a psychotic reaction, which is aggression and being afraid of us) ALL because this place could not tell that a dog was having a seizure. I do not recommend this place to anyone with a neurological condition. The vets here obviously do not know enough to handle serious situations like this and the personality of the first doctor was incredibly insensitive and rude. The second time I brought him in i did not even get to speak to a doctor more than a couple minutes, I mostly dealt with the vet assistants. I will never go back to this place ever again, even if i have to drive a half an hour to get to another place.