I originally did not mind Canine University - I was unimpressed during our first three courses due to the lack of individual attention my dog received, but I could let that slide without a wholly negative review, in spite of the fact $160 is quite a hefty fee to have your dog trained for in this area for it to NOT receive some individual attention. Unfortunately, the service went further downhill. 1. We missed one class. K9U has a policy that does not allow you to make up the class - I understand that & was completely fine with that. I left a voicemail detailing why I had missed and asking if someone could call back to even offer vague hints on what was covered in the course so we could be practicing for the upcoming week. I never received a call back. Our instructor sent out an email, so I responded asking again about the missed course - to no response. Note, I never asked to have my dog make up the class, never asked to meet with anyone, only wanted general information on what to work on, and I find the lack of acknowledgment rude and unprofessional in what should be a customer-service oriented business. 2. The entire reason we took this course was so my dog could be therapy dog (TDI) trained. She passed 13/14 items on the test, but one item both my dog and another struggled on (greeting a person with a dog, without allowing the dogs to interact & the dogs must not try to greet the other dog). I knew this would be problematic for my dog as she's sociable (& the wording of the test item states the dogs can demonstrate "casual interest", which I took to mean they COULD interact so I thought she could still pass), and I worried that this vital lesson is what I missed during our missed course. However, the other student voiced that the instructor NEVER covered the material in the class, and the instructor then openly acknowledged that no, she had not covered the test item, but instead combined it with a completely different exercise (heeling your dog around a circle of other dogs). The substitute exercise was obviously not remotely adequate for training a dog to sit within two feet of another dog & be expected to ignore the other dog. Thus, my dog failed the test. Did my dog deserve to fail the test, based on this portion? Yes - BECAUSE SHE WASN'T TRAINED. I find it ridiculous that I paid to have someone NOT give me the tools to train my dog correctly.