DO NOT USE their memberships. We signed up for the puppy membership a year ago thinking it would help save us money. They charged us twice in the first month and it took many long phone calls and visits to the office to get it straightened out. We switched to another office in our area after feeling like the staff at the first office was completely incompetent. At the new office, we would wait easily an hour plus in the waiting room to see a vet for less than five minutes. I figured we would stick it out and switch to a different vet when the plan was up in a year. Well a few weeks ago they said we were scheduled for her last puppy check up. After sitting and waiting for quite some time, we were told they were giving her multiple shots some of which were not due for another month. Shots that we would not have given except we thought it was part of her puppy plan. On our way out we were told we owed nothing, so we thought everything was covered as her last visit on her puppy plan. A couple of weeks later a $25 charge showed up on our bank account. We called to find out why we were being charged and were told the puppy planned had rolled over into an adult plan WIHTOUT ANY NOTIFICATION and that it was written into the contract that they did not have to notify you. When we indicated we did not want the adult plan and wanted to cancel, we were told we would then owe the balance of our last visit which was somewhere around $300. Or we could stay on the adult plan for the next 10 months and pay $250 over the course of those months. Basically we are locked into staying on their plan for another year. Three phones calls later with no apology or attempt to fix their broken system. I went to Banfield for their convenient hours, but I will take vacation days to take my dogs somewhere else in the future after the experiences we have had there the past year.

My dog died months ago and I still paying and cannot cancel the plan. Worst customer service department ever.