They were veyr helpful and nice when I brought my pup in immediately following an injury at the nearby dog park, thus without an appointment, or even being existing patients. Turns out she stepped on a bee and the stinger was between her pads. We decided they had been so accomodating, even bringing towels for her to lie on as she was wet form swimming, and scared. We booked her "vacation" with them instead of Petsmart, while we went away for 4 days. Everything seemed to have gone well, she was even able to bring her crate (we took the door off) and favorite blanket into her kennel. The dogs supposedly ge outside playing/running time every day, which was the deciding factor for us. When we picked her up, her blanket was SOAKED, seriously DRIPPING in urine!!! I don't think they let them play outside at all, and wouldn't be surprised if she was in that 4x10 (ish) kennel the whole time she was there. :( very disappointed and felt extremely bad for our girl. She has never and will never go back there.

WAS SUPPOSED TO BRING MY CATS IN TONIGHT SO THEY COULD KEEP THEM OVER NIGHT FOR THEIR SPAY AND NEUTER SURGERY THE FOLLOWING MORNING> DROVE 10 MILES AND THEY WERE CLOSED! CAT WELFARE PATIENTS GET TREATED LIKE CRAP. I will change my review hopefully in the near future waiting to see how things turn out this time around.

They have great prices and always do a great job with our animals. Very friendly staff.