This place is a great place! Everyone here was very friendly and informative. Unfortunately I lost my cat but they helped me and family through this ordeal. The prices might seem high but the type of service you get is well worth!

I called before going in as an emergency to make sure that they could treat birds. I was assured that they could. Upon getting there I was told that the avian vet, Dr. Riggs was there and would be immediately consulted and that my bird was "very stable" ....an hour later I was presented with a paper stating the care would be between $600-$1200 and that my bird was now critical and that treatment may kill him but lack of treatment would for sure. I said, "OK, what have you done for him so far, and what did Dr. Riggs say"....to which I was told, "I am not sure where he went and we have done anything yet because we need you to sign off on this first"....huh?? I paid $111 when I walked in and signed a consent to treat at the same time.... why are we waiting...my bird was bitten by a cat!!! He needs antibiotics! There were NINE employees standing around the front office-area but nobody could figure out what was going on...Angie was rude and too busy training somebody to be bothered with helping a client....I told them to give him the meds, i would pay and take him some place that he could actually be treated! HORRIBLE HORRIBLE experience!! I will NEVER go back! To allow a bird with a CAT BITE to sit for 1.5 hours with NO TREATMENT is inexcusable! I called ahead and left in my pajamas because I knew it was an emergency...why did they not know that

I have been to this hospital many times (unfortunately) with various pets. The staff have always been nice to me. The doctors here are really exceptional. There is no other place to go in this area for specialized treatment, even if I'd had an issue with them. I am thankful they are here, no matter what the cost. Regular vets just don't have the expertise or technology (MRI, etc) to treat animals with complicated or mysterious illnesses. I am sure my pets would not have lasted as long as they have without them.

I called ahead for my pet who was in respiratory distress, waited 2 1/2 hours in their freezing cold building to see a vet and did not even get an exam, all they did was a history, which I could have given them on the phone. Asked for more money to keep him, in a building without heat, and did not even offer to cover him up when he began to shiver, so I left. Go to Akron Veterinary Referral & Emergency Center. I received much better professional care there.

I am very pleased with the service and care me and my dog received at Metro Animal Hospital. First, we arrived unannounced on an emergency visit. My dog was immediately taken to a room to be observed. The emergency doctor was very patient while I described what her symptoms were... as I was crying and just a mess! She ended up being hospitalized for 4 days in the Akron Veterinary Internal Medicine & Oncology department. She was well-cared for and I received at least one call a day (sometimes 2-3) with an update on her progress. I was also able to visit with her each night for 30 minutes. Although sick, she was happy and in good spirits whenever I came to visit. All of the doctors who cared for her (Dr. Perdion, Dr. Carothers, Dr. Cash, and Nicole) were thoughtful, kind, and informative. I also appreciated the daily call with an update on my current bill. I would highly recommend Metropolitan Veterinary Hospital if your dog needs any kind of specialized, advanced treatment.