We started visiting this location when we first got our puppy and it wasn't too bad when we started but then things got progressively worse in the the care of our pet and the visits we had. The staff kept pushing for unnecessary medications that costs extra, some of the vets were not very attentive to us in explaining things to us or answering our questions and we just didn't feel like our pet was getting the best care. When looking for a new vet, we learned that some Banfield locations are corporate operated and others are owned and operated by the vets (charter) but under the Banfield name, similar to a franchise. This makes a BIG difference in care. So we gave Banfield a second shot (because we liked the wellness plan perks) and switched to a charter location (Mason, OH). Such a difference!!! We got better service in all aspects and better care for our pet. We love our vet, so I would do your research and seek out a location that is charter owned instead of corporate where their care is determined by how much money they can get from you rather than caring for your pet.