I am grateful that their team diagnosed our very ill yorkie. The disappointing part of the experience is their attention to service. I waited for HOURS and I mean hours. The crazy part is that there was a ton of their team an no customers. The price was not out of line for the services performed but again their service is horrible. I was even supposed to get a follow up call the next day......shocking NADA. Sad for such a great extension of the university.

Excellent! They discovered our dog had prostate cancer on our first visit after going to another Vet hospital and getting no answers despite spending a lot of $$$$. They did one test and found his cancer. They were professional, knowledgeable and the Dr. even got down on the floor in his good clothes. We had to make the heart wrenching decision to put our dog down a few months later. I could not even begin to tell how wonderful, sympathetic and remarkable they were to us. A first class operation. I will never go anywhere else.

I have met with both Dr. Brown and Dr. Guillou and have been so impressed that I actually resent my pets a bit for the medical care they are receiving. The staff is wonderful and although for a standard non ER visit, you might be there awhile, when you get into the room with your pet, you will see why: The vets act as if your pet is their only patient. They do not make you feel rushed or as if you are imposing and they are direct, patient, careful and thorough in their explanations. The cleanliness of the setting and professionalism of the staff are outstanding and the price is not only more affordable than the other 24 hour clinics with which I have dealt, but the costs are explained PRIOR to services. There is no sense of an up-sell--not only in actual cost of services, but also in putting your animal through additional unneeded procedures. I am thrilled to have found this place, not only for my one chronically-ill pet who has been there three times since our first visit three weeks ago, but for the rest of our animals. For surgery, internal medicine issues and emergencies, there are not stars enough to indicate how great my experience was here.