My puppy broke her leg on a holiday weekend, with little options I chose this vet. The office was very nice as well as the friendly staff. However, the office is very small with limited waiting room area, exam rooms and outside parking. After Xrays the Dr came out to the waiting area and insisted that my puppy undergo a $3,000+ surgery on the following Monday. I was then brought back to the exam room to view the Xray. After having a look for myself I decided I'd wait and talk with the specialist on monday and possibly go the route of a splint/cast instead. Right as I finished paying my bill the Dr popped her head around the corner and said "we went ahead and drew blood for the surgery on monday" (dog was still in back having splint put on leg) I didn't realized until I got home and looked at my detailed bill that I was charged a extra $130 for the blood draw. I felt that they had no right to do that without my consent. The staff was also aware that surgery wasnt a positive. I came in Monday and choose to keep the dog splinted. Even if I had chose surgery, I found out their specialist wasnt going to be in for the entire week and I would need to find my own?? They also refused to refund my money. I gave them the benefit of the doubt and have been back twice to have a new splints put on. I generally do not care for the attitude of Dr. Pepin. After my most recent visit we will not be back to this office. My pup will be under the care of another vet for the duration of this healing process.

We (our cat) were given thorough and lengthy service. Dr. Pepin is knowledgeable and very willing to share that knowledge. My cat was diagnosed with diabetes and Dr. Pepin gave me everything I needed in the way of instructions to be able to give him a shot correctly. We go forward from here with new-found confidence.

We walked in with our 16 year old dog with no appointment. She was very ill - They didn't know us, she'd never been there; but they made arrangements to see her that day. They explained everything (including the cost) to us and let us make informed choices without trying to pressure us into anything. Our beloved Nellie was put to sleep that day which was most difficult. We were all treated with compassion and understanding. I'm so glad we chose to go to TLC that day. They helped us through a very very difficult time.

I've taken my pets here for years and wouldn't trust them with anyone else. You can find cheaper vets but the quality of care cannot be topped.

I went to this vet because my cat had been exposed to mange and was showing symptoms of it. I appreciate the fact that the vet wanted to do everything that they could, but the cost of all the extra things that she wanted to do was NEVER discussed with me. I ended up walking out the door spending over $230 when I went in expecting to pay the $53 visit charge, and the cost of medication. They should be discussing cost as well as treatment, not just assuming that we all are willing to pay anything for a pet.