I just moved back to Mentor and was in search of a new veterinarian for our 3 boys (dogs). I'm that dog owner who treats her dogs like children! They are THAT important to me. I did a lot of research and actually received a recommendation from a very good friend to take our boys here. We needed shots/exams for 2 of the boys. FROM THE MOMENT we walked in, there was nothing but negative energy and no personalization..not to mention after the doctor did the shots for our Shepherd (she took him in another room) SHE NEVER CAME BACK! The vet tech brought our dog back into the room and we were told we were good to go. Now mind you, we are new patients...No one ever said how the exam was..the doctor never even spent any time getting to know the dogs for a minute or even asking US any questions before she started giving her exam. When the vet tech brought our one dog back into the room we were in, he ended up snapping at her (she tried to wipe his behind, because he excreted his anal glands in the other room) She had this nasty look of disgust on her face and was quite simply acting like a b****! When we left the room and I went to go pay for our visit, I told the lady at the front counter that I didn't know the doctor was not coming back into the room and I wanted to know how the exams went and so forth. They brought the doctor up front and I was able to talk to her and then right before we were getting ready to leave, this lady comes in with her dog...the dog owner comes up to my dog and and sticks her hand out...as to pet him. Well, my 113 pound Shepherd is protective (as Shepherds are) and he snapped at her. You should have seen the look on everyone's face. We took our dogs out to the car and I came back in to finish paying, I apologized to the lady at the front desk, and by that time they had the lady that came in with her dog in another room, but then I said, "you don't stick your hand in a dogs face that you don't know." And then I'm thinking to myself that ANY dog owner knows THAT. The look and attitude on the face of the lady at the front counter was as if WE were the bad guys. There was not ONE good thing about our visit and needless to say my boys and I WILL NEVER be back.