I took my dog to Danielle’s Boarding Kennel in Strongsville for a week in September. I have taken my dog to the kennel before and I have not had an issue. Upon picking my dog up from the kennel I noticed a white residue on my dogs fur while petting her. The next day I noticed excessive itching from my dog so I decided to give her a bath to get rid of whatever powder/residue was on her back. When I took her for a bath I decided to check for fleas I noticed 2 on her belly. The next day I called the kennel to discuss the concerns I had and I was told the manager of the kennel was not in (Elizabeth). The next day Lisa from Dr. Pal’s Vet clinic called me. She was immediately rude on the phone and would not let me explain my issue but instead she cut me off and indicated to me that Dr.Pal needed to see my dog. I voiced her my concerns with brining my dog back to the facility that I believe she got fleas from and she proceeded to yell at me and then hang up the phone on me without solving my issues. My concerns with both Danielle’s Boarding Kennel and Dr. Pal’s veterinary clinic is customer service and animal safety. I thought I was taking my dog to a place that truly cared about the well-being of my animal and it is clear that they do not live up to their portion of the agreement. I signed a contract that promised a “clean and safe” environment for my animal. The degrading way I was treated by Lisa was unprofessional and by no means a way to address a customer issue. If you are considering taking your animal to Danielle’s Boarding Kennel or Dr. Pal’s veterinary clinic I would highly advise NOT to, so you and your animal do not endure the treatment that myself and my fury best friend did.

We had trouble finding a kennel for my dog, mostly because we feel so terrible shoving her in a cage for a week while we are on vacation. But the people at Danielle's are so sweet, the facilities are incredibly well taken care of and clean, and the prices are good. We also use Danielle's vet and groomer. Highly recommend all services!!