I recently had to bring my elderly dog here. I was met with friendly, helpful staff. I knew there was a possibility that I'd have to put my 14 yr old dog down, I was unsure that it was time to do so. Dr. Sarah Anderson was extremely compassionate and professional and I was impressed with her. She explained his condition to me and that it was time. He had been slowly deteriorating the past few months, but was still active and functioning, but he had a tumor in his stomach burst that night and he was suffering. She was very kind to me and my dog. I am sorry to lose my friend, but knowing that he met his end with such a kind and caring person made me feel better.

Some of the staff are nice...mostly the RVT's. Didn't care too much for the Doctors (Especially Dr. Avery)....talk about rude, If you go there under emergency circumstances, expect to wait at least an hour. They are so slow! There is only one doctor on staff to see the pets. Every time I have gone, it was AT LEAST an hour wait for your pet to be seen and it's a huge production to try and leave. Very expensive place...if possible I would avoid it. Seems like they keep trying to come up with ways to get you to spend more money. I had my dog in for a recheck after they did surgery and Dr. McCumber told me she was going to send me home with an antibiotic and 20 minutes or so later (while I was waiting to check out) a tech comes up with a list of stuff that the doctor wants to do, including x-rays, and none of this was mentioned in the room at all. After doing the x-rays, the doctor told me my dog would more than likely need another surgery. I was upset and went to my regular vet for a second opinion and she gave him some different food and meds and he has recovered amazingly! They sent my dog home too soon after surgery and then wanted to do another when he had not even had a chance to recover! Was not happy....will not go back again.

I had to take my 13 year old cat in because her mouth was bleeding continuously. After several minutes the vet came in and without saying hello or anything said "How long has your cat been losing weight?" I replied she started using weight when I got my dog a year and a half ago, but that recently she started eating again and was gaining some back. She then proceeded to tell me "Well that's untrue. She has cancer" in the most uncaring way she could. She said it was on her tongue and asked if I wanted to see it, I said no, and she forced my cat's mouth open anyway to show me. I didn't want the mouth open because I was afraid my cat would irritate it more and it would hurt her. The vet I had (she never even gave her name or introduced herself) lacked caring and compassion at a time when I learned I had to put my cat of 13 years down. I almost wish I would have waited to take her to my normal vet to find out because at least they don't treat costumers like they are a pain in the ass. Cost a little over 100 dollars, eighty to just see the vet (who was rude), and the rest to give my cat a pain management shot for the night.

I am a caring and loving person to all of God's creations and I rescued a kitten entrapped in a trap meant for a raccoon.The kitten was injured,I have little means but had to take the kitten in to my vet. $102.00 later (thank goodness my vet worked with me on payment) UNLIKE the critical care center. This kitten consequently ripped open my birds cage door and attacked my 4 year old parakeet.I called not to ask them to work for free but to answer a question for me which they would not do,$80.00 to see what is already obvious,not including the treatment the bird would need.MONEY OR CREDIT CARD UP FRONT when my buddie is in danger of infection all I wanted to know is what kind of antibiotic should I give him. Caring and Compassion should not be on their list of attributes! This is what their website claims.....Our expert health care team is staffed with caring, compassionate, highly skilled professionals who are dedicated to providing quality care for your pet around the clock. Whether your pet ingests a toxin or experiences and unexpected injury, we are here to help. I asked a question that might save my birds life,they would not answer it,DOES THAT SAY CARING?COMPASSION?