Very friendly service and knowledgeable staff. Will be coming back again!

We have been going to Banfield since 2007 and loved going to them until the past 6 months. We would ask repeatedly if they needed to use a muzzle on our dog after drop-off visits, they said no, he was doing fine. One day, I walk into an examination room where they have my dog and they tell me they can't get the muzzle on him and they typically have no problems doing this with him. Some vets in the practice have no time to waste talking to you, they'd rather load you up on costly suggestions without discussing side effects, precautions, or directions for the perscribed medications. I wrote my complaints to the corporate office and still haven't heard from them. One of my complaints that I e-mailed to them was about a conversation between the vet and a nurse I had overheard a conversation about expired medications possibly being used! Still no response. We LOVED the vet that we TYPICALLY saw...but unfortunately, with how things are now, we don't feel safe taking our dog back.