I just got a "sympathy" card 2 weeks after my dog died. A lot late, oh yes. One would think they would apologize for the lateness, and share their feelings if only a few lines, etc. But no. I got a card signed like an "autograph" book, not one person, especially OUR vet THE owner put a single word, a single thought down, just names of people. Scribbles. Staff learn by example, obviously they have no leader. Why bother sending autographs out? I know my dog touched all your staff the minute they met him. You were 2 weeks late in sending the card, and it was not heartfelt at all by me. Learn some etiquette, the owner obviously lacks compassion........autographs?

The staff and doctors are wonderful! The environment is comforting and inviting. I would not take my pet any where else!