Beware!!!!!! my dog was sick so we went there an he got flees!!!!! we only have one dog he stays inside an he for flees from that place. would not recommend that place!!! they honestly need to give all animals flee baths before they admit them. please do not go there!! I hear eagle point is way better.

This was by far the WORST, and most unprofessional experience I have had at ANY business in the Rogue Valley, not just a vet's office. I had scheduled an appointment at 8:30 AM for my dog to be treated for a potential bladder infection and to have her teeth cleaned. I was told that I would be called to pick her by 3 PM. I did not receive a phone call from the office. I called myself at 3 PM and was informed that my dog was JUST being seen... 6 hours later than her scheduled appointment. When I expressed my concern to the receptionist about my dog's appointment being pushed back so late, which left her without water for upwards of 17 hours as a result of fasting for anesthesia, she informed me that they had 2 other larger dogs come in that apparently took precedence over my dog and her well-being. I scheduled this appointment less than 24 hours before.Throughout the day I was NEVER informed that my dog was not going to be seen at her scheduled appointment time. I am not a vet, but I do know that if there is a possibility that an animal has a bladder infection, denying them water is not a very humane or wise thing to do. I do not trust anyone at this vet clinic and will not trust the health and welfare of my beloved animal in such unprofessional hands. In addition to poor communication, the vet tech's do not seem to have much knowledge of animals or any customer service skills that I could see. I felt like my dog and I were just a number to this establishment. There was NO CONSIDERATION for me and my concerns or more importantly, my dogs health.

WORST EXPERIENCE AT A VET EVER!!!!! I never write bad reviews I just ignore it but this is my exception. Do not under an circumstances take your Furbabies to this vet! The staff is terrible, even just trying to call them to get them on the phone (the are not busy, as I have sat in there and watched them on their cell phones) and when you do get them on the phone they place you on hold for 15 minutes. I took my two heeler pups in to start them on the every 3 week shots and the vet asked me to bring in a stool sample and I was told everything looked great. My male dog was so sick 3 days later with an incredibly large amount of worms. I know this wasn't the vets fault as most litters of puppies get them but he did tell me the stool sample didn't show anything. At the 6 month old mark I took them in for a spay and neuter, rabies, license and microchipping. They asked me to not give them any food/water and bring them in at 9 am the following day. I called at 4 to check on them and was told that neither had undergone surgery yet but they would be getting to them soon. I called back at 6 and one of my dogs was in surgery. Had I know that they would not undergo surgery until that late in the day I would of kept them comfortable at home with me. Also, I am no vet but the idea of my pups not having food or water from Midnight to 6 PM (18 hours) upset me. They kept my dogs overnight and by 11 the next day I couldn't wait any longer and called. "Yep they are sitting here been ready for a while" My dog had a complication during the surgery as her uterus was attached to her kidneys. They made it seem so simple, nothing to worry about. I checked the box marked give my dog pain meds but I didn't receive any or a cone. I bathed them the night before, they smelled great and were soft and clean. When I picked them up they smelled like they had been on the bad end of a dirty shelter for 6 months. They smelled so awful! I was told I cannot bathe them for 2 weeks because of the stitches. My male dog didn't have any problems but my female wasn't doing so well, she was in a lot of pain and couldn't get comfortable and I didn't like the swelling I was seeing around her large stitch area. I took her back to the vet and they wanted to take her back without me? I said no I am staying with her and I had to wait a wile. I was told that "they have never seen anything like this, it's only in text books and have done 1000 of spay/neuters" Why wasn't I told this when I picked her up? Or given antibiotics for preventative measures? They then tried to charge me $25 for some amoxicillin and said that she looked ok. I then asked for my vet records and they didn't want to give them to me right away! I got them, didn't take the medicine and took my dogs to a completely different vet. I am incredibly disappointed as this vet was recommended by a family in law member. A mutual acquaintance from high school even works there-she is the only one worth talking to at this place. This was the worst vet experience I have ever had and I come from a large ranch on the coast and have taken many animals, big and small, to the local vet office and have never had an experience like I did at Roxy Ann.

I have had four animals with this vet and love this office! Have I had a large bill, sure have, but once in a while the care of animals can get expensive. My pets have always gotten exceptional care here. This office always seems busy and yes at times I have had to wait, but I think this is because they are so good that they have a large client base. I don' worry when my pets have to stay here because I know they will be well taken care of. The Staff remembers me and remembers my animal as well as what is happening with my pet. I have never had a rude experience here and I have been coming here for about 15 years. I wouldn't go anywhere else. Thank you Dr. Starnes, and Squiggy thanks you too. Along with all our other family pets that are not with us any longer If you have a bad experience here, I say try again, this is an excellent office and staff.

About 8 years ago we rescued a little dog, we had no idea how old she was and she was a real Alpha. And we have always taken her to see Dr. Starnes and his staff at Roxy Ann. Dr. Starnes has a way with animals; it is wonderful to know he comes with such expertise, education and knowledge. This "little free rescue" dog has come with her fair share of issues. She has had complicated surgery's, she gets all of her checks up and shots at Roxy Ann. Recently, she became very sick and I actually was preparing myself and thought it may be the end for her. She stayed for over a week. I spoke to Dr. Starnes or one of his staff every day. They always had time to talk to me, they let me come see her during "visiting hours" and they explained everything about the issues and the care she was receiving. BUT she got better and made a full recovery, I was so relieved. And I owe it to the care she got... I am certain of this. The STAFF loves her almost as much as I do and they always tell me how sweet she is when she iis there. On her overnights, they have special personnel that come in and take all the dogs outside and make sure they are resting comfortably (even on Saturdays and Sunday) Roxy Ann comes with old fashioned values and a history that goes back to Dr. Starnes father. You don't find this longevity in many other service industries. Yes they are busy BUT I have never been put out or turned away. I don't know about anyone else, BUT I find it comforting to know that I am not the only one that knows was a great place this is to take your animals.