We're staying at the Fairview RV Park with our 3 cats. They required they get a rabies vaccine. Being from the Vancouver area I had no idea where to take them, so when I asked at the office they recommended VCA 12-Mile and I'm so glad they did. They were so nice and helpful from the minute we walked in. Mark Clark ,VMD did a very thorough exam before giving the shot. She talked to us the whole time about what she was doing, and what she recommended. When we were done we were given a cat carrier and a bag with a cat book and a toy that the cats play with daily! We will definitely be back and will recommend VCA 12-Mile to my friends and co-workers.

Our experience has been up and down. Their scheduling is nice and open since they have four vets, and every time we see a vet they seem knowledgeable and helpful. However, the office staff and vet techs have been less than desirable. One of them relayed our dog's phenobarbital by the wrong name and blamed my husband when he corrected them. They are not quick in quoting pricing over the phone and the last time I was in for just a routine vaccine (they had quoted $20.00 only, a quick in and out appointment), they tacked on an exam fee ($40.00) to triple the price I had expected. I think our dog has had 6 "exams" in the past year! I think they give a high quality of care but are not concerned with budget. We have felt nickeled and dimed on other things as well. They are also not super helpful in explaining what medical terms mean. They think they are, but in my experience they are not good at listening and responding to the customer's questions or concerns. We are changing vets asap.

I agree with the negative reviews about increased rates and lack of interest(or breed specific knowledge) to individualize care of my puppy: I had used this clinic for 7 years until my dogs died. When I got a new puppy this year, I also was sucked into the Puppy package. which allowed for a number of exams and other tests: they had me coming every 3 weeks for no good reason to get all the exams in before the 6month expiration time, which wasn't identified at time of purchase at the cost of $500. To get a discount on another purchase for neutering I would have to neuter the animal before the 6month deadline which is totally ignorant, and tough luck if I wanted to wait a couple months for the growth spurt to finish. Also the vet, seemed to have control issues; she always knows better that the customer. She was negative and blamed me for the underweight puppy which I had purchased that week but she had no idea how much the puppy should grow every month for its breed, what weight goal to aim for, what to feed- "oh just give some canned food to make your dog eat more." She also was angry that I started heartworm med bought without a prescription on the internet even though it was Program brand. I had been buying Program flea pills for years that way. Dr Kennard though pleasant, was vague and patronizing. Fortunately, with some good Internet resources we found out that our breed puppy would be @ 80% of his final weight by the 8th month. We have been monitoring his weight weekly and he has stayed perfectly on that rate and now at the 8th month is expected to reach the normal range of 60-80 lbs for this breed on a high protein grain free diet with a can of tuna fish daily the past 5 months, plus muscle building exercise. It would have been nice to have a professional that knew how to point us in the right direction.

I have had a good experience with this place so far. Your first visit is free, which is nice. Dr. Kennard offers excellent advice and is very friendly. He listens to my questions and suggestions and addresses each of them appropriately. He has also continued to offer follow up advice over the phone for weeks after my initial appointment. In the past, other veterinarians have tried to guilt trip me into getting extra services, but this was not the case here, which I really appreciate.

Up until recently, we took our dog and cats here and had an excellent experience. Qualified, caring vets and staff. Our dog was boarded here several times and always came back happy. The reason that I stopped going to them is that their prices are a bit higher than I could handle on the budget. You do get what you pay for, however. If your pet is sick and needs intensive care, I would definitely recommended this place. They are very thorough in their evaluations and testing and check in with you afterward to make sure everything is going well. For routine checks and shots, you can probably get better prices elsewhere.