I've been taking my two cats and dog here for two years now and I couldn't be any happier with the care they have received. The entire staff is knowledgeable, helpful, and above all else...friendly. I would recommend this clinic to anybody with four-legged family members.

I had brought my 20 year old kitty in to see what was going wrong with him and had difficulty at the desk because I had limits on the personal information I wished to share. When Buddy and I went into the exam room he received excellent care and Kim took a lot of time helping me understand what was most likely going on. I was very pleased with the care. Buddy died this morning, 3 months after taking him in. I called to set up cremation services and received excellent service from Trisha on the phone. When I explained that I wouldn't have enough money to pay for it until the day after next she suggested bringing Buddy in so they could hold him for me until then. The office manager then overrode that idea and said I would need to pay for it at the time I brought him in. It seems to me that they provide great care, but the office manager and/or policies are a bit over the top. I called Southgate and they will work with me on it, plus they were quite a bit cheaper. I will never go back to Linwood, that was just a very cold way to handle it.

I live near Linwood, so when my rats got old and sick I took them in when they needed euthanasia. The service was always so-so, but when I took in my 3rd rat, I filled out the papers and clearly stated I wanted to be present during my rat's death. They give the injection in the back and then bring the pet back out for its last moments--usually. This time the vet disappeared into the back with my rat AND DIDN'T COME BACK. After 15 min. she walked past and was surprised to see me. She stared, then said, "I'll be right back." She must have checked the paperwork, because she returned and told me she had already euthanized Agnes, that she had been unaware it was my wish to be with her even though it was ON THE PAPERWORK. I was furious, but couldn't say anything, I was so upset. They charged me twice the amount they had the previous 2 times I had my rats euthanized (the last one just a week prior). I was LIVID, but paid and left until I could calm down. I called the owner of the clinic, who refunded me half the amount paid but defended the vet, claiming she was new and "doesn't yet know all of our policies." Understanding the owner wants to be present during euthanasia seems pretty important, regardless of the length of employment! The owner apologized, but that was it. I told her I would no longer use them for vet care. That was 2 years ago (2009). Then last month: while out walking, I witnessed a dog attack a kitten. I chased the dog off, but the kitten was injured. I rushed her to Linwood, the closest vet. Once I got there, they examined her BUT DID NOT TAKE ANY MEASURES TO SAVE HER. They said I would have to take responsibility for her bill or they would euthanize her as a stray. This was not my kitten, but I agreed to pay if they would just try to help her. They said she was in bad shape and they would need $500 to even start doing anything. I had just paid rent and didn't have it, so I told them to please start saving her and I would pay upon her discharge, as it was clear she wouldn't be able to leave for some time. They said no. They wouldn't even give her liquids or pain meds until I paid. I told them give me 2 days and I would pay the $500 and more. I have friends and family who work in rescues and shelters and I knew I could pull together a fund to help w/ the bill, but Linwood REFUSED TO SAVE THE KITTEN without the money immediately. I do not keep credit cards, I did not have my phone w/ me as I had rushed straight to the clinic w/o going home, so I couldn't call anyone to help me w/ the bill. The kitten was so badly injured she wouldn't survive the trip to my regular vet. When I got upset that they wouldn't do anything, they told me that no vet would treat the kitten w/o money up front. THIS IS A LIE. I later called my regular vet and 4 others in Portland and ALL said they do emergency care FIRST and worry about the bill later. After arguing w/ the vets, I eventually had to abandon the kitten to euthanasia. I didn't want her to suffer on the way to a different vet, as she was unlikely to survive the trip. Better to be out of pain quickly. I will ALWAYS discourage people from going here. They will not work w/ owners/samaritans to save an animal's life. I would have paid the entire bill if they had given me TWO DAYS, hell ONE DAY, to get the funds together from my network of rescue and shelter friends. PLEASE DO NOT GIVE THIS CORRUPT CLINIC ANY OF YOUR MONEY and do not trust them with the lives of your pets! They only want your money, not your trust or respect.

I took my cat there in September after she fell ill suddenly overnight. After repeated phone calls for help to them and xrays at the emergency vet, I brought my cat in so they could watch her. My constant pestering of phone calls throughout the following days were always answered and they would call with updates regularly often times after hours. When the decision was made to put my cat to sleep (found out cancer had ravaged her internal organs), they were more than compassionate and honored my wishes. Several weeks later I had to bring my dog in for something and I happened to be put in the same room where my cat had been put to sleep and asked to be moved and they promptly moved me. Are they the cheapest vet in town? No but the service from the Vet Techs and Vets is worth it. Are the reception staff my favorite? Not really but they're not treating my animals so I'm not terribly worried about it.

I called to confirm the price of putting my dying chicken to sleep. The receptionist put me on hold to confirmed with someone else in the office: $55.00. After the service, I was handed a bill for $175.00! I pointed out that it must be a mistake. They said no, that the receptionist must have told me the wrong figure. After checking they said they would settle by only charging me $75.00. Unfortunately they are close and convenient, just overpriced and evidently not organized or fair in their dealings. I will not be taking my other pets there anymore.