So we used to take our cats here, no longer will be doing so. One of our cats had recently been throwing up and lost weight. Dr. Walker recommended a bunch of tests and observation which told us nothing $450 later. Recommended their house brand food that is sold to vets only and is extremely expensive. Talked to a local pet shop owner who said that there were better quality hypo allergenic foods available for half the cost. So was he telling the truth? Yes. A quick search online indeed confirmed that there was better food out there for half the cost. I was shocked that a vet would recommend this food till I found out that the company marketing it only sells to vets so you have to buy it at the vet = more visits and money. Just wish the vet would have number one and first told us to try a hypo allergenic food and that there food they sell was a rip off. This was the second time that all the recommended tests showed no results and it seems that we always are getting scared into doing some type if test or service. Going to try someone else.

I have been going to this Vet for almost 3 years now and I have continued to get more and more frustrated with the care that I have received for my dog. Most recently was the way I was treated when I called in for some medical advice. When the vet tech called me back with an answer from Dr. Walker she failed to even answer my question but responded by telling me that I need to use a medication that requires a prescription from the Vet to treat my dog for motion sickness rather than answering my question as to whether or not I can give my dog meclizine. Meaning I would need to bring my dog in for a visit and get this medication, this place really likes to rack up your bill and make money. When I asked the vet tech if she had an answer to my original question she told me “we are not allowed to give medical advice out to people that are not our customers”……I have been taking my dog there for almost 3 years! She then proceeded to tell me that my sister is our customer and not me…..once again I have been taking my dog there for 3 years my sister doesn’t even live here! The vet tech then proceeded to call me back and tell me that they do not recommend that I give my dog meclizine but that it is safe and gave me the dose I should use. Then to top it off Dr. Walker calls me back that evening, at dinner time, on my husband’s phone, not mine. She started the conversation by asking me what my profession is (irrelevant) and then told me that she does not have readily accessible information to drug formularies and is unfamiliar with ever using this medication in dogs for motion sickness. She failed to ask me any questions regarding the dog’s symptoms when traveling in a car and rather assumed that the dog had motion sickness induced vomiting, which is not the case. Her lack of clinical care is saddening. She seems to be swayed by drug companies to use the newest medication out there rather than using her training to determine appropriate treatment decisions.

My dog and I have been going to Best Friends Veterinary Medical Center for years and I have experienced growing dissatisfaction. What started as a great local vet has become increasingly expensive and has employed scare tactics regarding my dog's health to "encourage" me to buy pharmaceuticals directly from them. I began dreading going to the vet more than my dog! They finally lost my business when I called to get a quote on a very simple test and they said that they can't give quotes over the phone and I would have to come into the office to even get pricing for basic services. When I expressed my incredulity, the staffer was rude and unapologetic.

Dr Walker is the best vet my dog has ever been too. He is a very sick dog and she has always been very thorough with his treatment. She gives all the options for treatment and follows up to see how he is doing. I have gone to other vets but Dr Walker is by far the best vet in town. Plus, her office is right around the corner from where I live!! But I can't afford to go to her anymore, which is sad.

Dr. Walker is fabulous. I was worried about my older cat Scooter, and was able to get an appointment immediately. Unfortunately, we had to put Scooter down due to cancer, but Dr. Walker was extremely sensitive when presenting my options and ensured that I didn't feel guilty for not being able to afford more treatment for Scooter. She even waited until after the Center closed and was quiet to euthanize him, and gave us the option of staying with him while he went to sleep. Super professional, very friendly, and sensitive to our tough decision to let Scooter go to kitty heaven. She even sent us a nice card the next week!